Teller

2 weeks ago


Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time
Roles & Responsibilities

Job Summary

  • To follow the cash handling processes and branch operations outlined in the Branch Operations Manual
  • Manage Branch operational risk and ensure proper controls are in place
  • Resolve client complaints, feedback, and issues while managing client service expectations
  • Guide clients to utilize digital and self-service terminals efficiently
  • Create new sales opportunities through referrals

Key Responsibilities

  • Transaction Processing
    • Handle various transactions over the counter accurately
    • Ensure timely processing of all client requests such as drafts, transfers, and standing instructions
  • Cash Handling
    • Perform cash balancing for own Till
    • Implement dual control measures for cash transactions
    • Report cash discrepancies promptly
  • Service Delivery
    • Ensure clients receive service within specified standards
    • Assist clients with inquiries and feedback, resolving complaints efficiently
  • Reports / Admin / Others
    • Compile branch-related data for reporting
    • Support branch administrative tasks as assigned
  • Referrals
    • Identify and refer clients with banking needs to sales staff for cross-selling opportunities
    • Guide clients on utilizing digital and self-service channels effectively
  • Branch Cash Custodian
    • Manage cash operations within bank guidelines
    • Ensure dual control over cash vault operations
    • Coordinate cash movements and reconciliation

Compliance / Operational Risk

  • Adhere to dual control measures and money laundering prevention procedures
  • Ensure compliance with all regulations and controls

Key stakeholders

  • Client Network
  • Branch Manager
  • Branch Staff
  • Branch Central Team

Our Ideal Candidate

  • Minimum 2 years of customer service experience
  • Education: Diploma or Higher Nitec
  • Proficient in verbal and written communication

Role Specific Technical Competencies

  • Cash Handling
  • Customer Service
  • Written and Verbal Communication
  • Attention to Detail
  • Microsoft Office Skills (Outlook, Excel, Word)

About Standard Chartered

Standard Chartered is an internationally renowned bank, combining agility with impact. With a history spanning over 170 years, we are dedicated to creating positive changes for our clients, communities, and employees. We thrive on challenges, constantly seeking new opportunities for growth and improvement. If you aspire to work in a purpose-driven environment and contribute to meaningful banking, we invite you to be part of our team. Your unique talents will be celebrated, and we are excited to witness the value you bring.

Our mission is to drive commerce and prosperity through our diverse workforce, staying committed to our brand promise of being here for good. We embody our values through our actions, promoting diversity and inclusion in everything we do.

  • Do the Right Thing: Uphold integrity, challenge each other, and prioritize the client's interests
  • Never Settle: Continuously innovate, learn from experiences, and strive for excellence
  • Are Better Together: Foster inclusivity, collaborate, and build for the future collectively

What We Offer

In alignment with our Fair Pay Charter, we provide competitive compensation and benefits to support your overall well-being, encompassing mental, physical, financial, and social aspects. Our offerings include:

  • Core bank funding for retirement savings, medical, and life insurance
  • Flexible time-off options, parental leave, sabbatical, and volunteering opportunities
  • Work flexibility between home and office locations
  • Comprehensive well-being support through digital platforms and development courses
  • Continuous learning opportunities and a diverse, inclusive work culture

Recruitment Assessments

Some roles entail assessments to evaluate your suitability for the position. Being invited for an assessment signifies an essential stage in our recruitment process, indicating progress in your application.


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