Dynamics 365 Functional Consultant

2 weeks ago


Singapore U3 Infotech Pte Ltd. Full time
Responsible for driving the requirements, analysing and proposing the best solution to customer.

  • Responsible for the coordination between the TCS implementation team and business stakeholder to drive the solution in the right path.
  • Responsible for requirement walk through with all the stakeholders.
  • Responsible for requirement documents, process map, use case diagrams and workflow diagrams.
  • Very proficient on CRM Business Processes in Sales, Marketing and service module functionality for CRM Online/Dynamics 365 CRM
  • Analyse client's business requirements for CRM, perform Fit-Gap analysis and present functional solutions
  • Experience of functional analysis, gapfit analysis and review of Gap fit done by other functional experts
  • Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (entities, workflows and configuration)
  • Excellent in communication, documentation and articulation skills
  • Prepare and maintain Functional Requirements document and Functional design document
  • Coaching and guiding the development team on requirements and functional aspects
  • Functional testing of the implemented CRM system
  • Provide end user training
  • Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
  • Client facing, assertive, excellent communication
  • Exposure to Dynamics CRM technical aspects esp. Java scripting, Installation
  • Exposure to PowerApps, Power Automate knowledge

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