Senior Field Service Engineer
2 weeks ago
Job Description:
- Deliver after-sales support for Advantest's advanced automated test and handling equipment including installation, acceptance, upgrades, etc.
- Ensure high customer satisfaction through effective after-sales customer support.
- Lead technical projects and resolve issues for customers.
- Identify solution opportunities in partnership with the Service Sales team.
- Meet service contract deliverables.
- Provide technical insights to enhance product designs at the factory.
- Offer consulting services to enhance equipment performance for customers.
- Integrate equipment into customer's factory automation systems.
Job Qualifications:
- Minimum Degree in Mechatronics/Electronics/Electrical Engineering with 4 to 6 years of experience in servicing automated production equipment, preferably in the semiconductor industry.
- Demonstrate data-driven problem-solving skills and a focus on quality.
- Understanding of overall equipment effectiveness (OEE) and ability to drive enhancements.
- Knowledge in smart factory and production solutions, particularly in device handling and thermal control.
- Experience in project management is a plus.
- Strong problem-solving abilities, technical proficiency, effective communication, self-motivation, customer-centric focus, and results-driven.
- Occasional travel may be required, sometimes at short notice.
- Field Service
- Test Equipment
- Troubleshooting
- Aftersales
- Risk Assessment
- Customer Support
- Formulation
- Test Cases
- Test Automation
- Good Communication Skills
- Customer Management
- Customer Satisfaction
- Customer Focus
- Data-Driven Instruction
- Manufacturing
- Data-Driven Statistical Analysis
- Electrical Engineering
- Electronics
- Technical Support
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