Senior Field Service Engineer

2 weeks ago


Singapore ADVANTEST (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Deliver after-sales support for Advantest's advanced automated test and handling equipment including installation, acceptance, upgrades, etc.
  • Ensure high customer satisfaction through effective after-sales customer support.
  • Lead technical projects and resolve issues for customers.
  • Identify solution opportunities in partnership with the Service Sales team.
  • Meet service contract deliverables.
  • Provide technical insights to enhance product designs at the factory.
  • Offer consulting services to enhance equipment performance for customers.
  • Integrate equipment into customer's factory automation systems.

Job Qualifications:

  • Minimum Degree in Mechatronics/Electronics/Electrical Engineering with 4 to 6 years of experience in servicing automated production equipment, preferably in the semiconductor industry.
  • Demonstrate data-driven problem-solving skills and a focus on quality.
  • Understanding of overall equipment effectiveness (OEE) and ability to drive enhancements.
  • Knowledge in smart factory and production solutions, particularly in device handling and thermal control.
  • Experience in project management is a plus.
  • Strong problem-solving abilities, technical proficiency, effective communication, self-motivation, customer-centric focus, and results-driven.
  • Occasional travel may be required, sometimes at short notice.
Highlight of Skills:

- Field Service
- Test Equipment
- Troubleshooting
- Aftersales
- Risk Assessment
- Customer Support
- Formulation
- Test Cases
- Test Automation
- Good Communication Skills
- Customer Management
- Customer Satisfaction
- Customer Focus
- Data-Driven Instruction
- Manufacturing
- Data-Driven Statistical Analysis
- Electrical Engineering
- Electronics
- Technical Support

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