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Mailroom Team Lead

4 months ago

Singapore SPS UK&I LIMITED SINGAPORE BRANCH Full time

Location

  • Islandwide

Working Hours:

  • Monday
  • Friday
  • Office hours (8am 6pm)

Duties and Responsibilities

  • The Team Leader will be professional at all times when dealing with clients, promoting excellent
customer service

  • Mailroom team member management
  • Report and resolve client feedback to operation executive within stipulated time frame
  • Checking and perform daily and monthly reporting functions
  • Managing mailroom operator(s) and provide guidance in accordance to SOP and SPS
guidelines.

  • Client communications and management on daily operational matters.
  • Performing of mail rounds and distribution of mails.
  • Arrangement and coordination of incoming and outgoing items for local and international
courier.

  • Ensure that onsite team adhere to SPS policies and procedures
  • Franking machine management.
  • Maintain work space cleanliness at all times.
  • Security screening of all incoming mails before distribution.
  • Regular reporting and prompt escalations to the management in case of issue.
  • Any other duties commensurate with the above list
  • At times carry heavy products within client's premises
  • Ensuring high level of accuracy in processing of mails
  • Ensure that all documents are processed within stipulated timelines and according to the
operational procedures

  • Build and maintain good working relationships across all levels of personnel, internally and
externally

  • More than 2 years' experience in mailroom / customer service environment.
  • Mailroom operations
  • Able to work shifts
  • Use of computers and basic knowledge of Microsoft Office
  • Command of English is required for speaking and writing.
  • Responsibility in attendance and completion of daily duties
  • Be courteous and provide professional customer service
  • Able to handle fastpaced environment
  • Show flexibility regarding shift start and finish times
  • Discipline, responsible and is a team player