Senior Technician

1 week ago

Singapore JLL Full time
JLL supports the Whole You, personally and professionally.

ROLE AND RESPONSIBILITIES
Overall Role

This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace.

It enables the Occupant and Guest Experience based on the requirement "works every time", while maintaining safe working practices throughout all we do.

The role responds and completes the day-to-day operation requirements to support the Workplace Team and our vendor partners, ensuring compliance to SOPs and SLAs.

A key aspect of this role is to work hand in hand with other service partners such as Security and Amenities Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.


MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Resolve operation concerns in a timely manner to enhance Occupant Experience
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the workplace
Trusted partner to deliver all GRE requirements aligned to GRE-OE codes
Strive for Continuous Improvement implementation

Client/Stakeholder Management (in support of the Technical Manager and Workplace Team)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Implementation of task procedures and policies
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
When necessary raise risks to Technical Manager for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Escalate recurring problems and possible solutions to Engineering and Workplace team
Located on site at the client's offices
Mobile as required to cover multiple sites
Managing all technical service contracts, including inspections and quality management of service delivery
Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Share best practices and new ideas to further support the Workplace Team
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation
Co-ordinate with Building Managers & the Business Units on Project issues
Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Deliver /oversee the preventive maintenance programme to reduce the risk of sudden failures of critical equipment
Follow the SOP/EOP and training programme for staff
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the Workplace team
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Knowledge of HVAC, Fire Protection System, Electrical system and Building Management System (BMS). Has experience in CRAC, UPS, Chiller Plant or Critical E

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