Lead Solutions Consultant

2 weeks ago

Singapore Sprinklr Full time
Sprinklr is a leading enterprise software company for all customer-facing functions.

With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way

Job Description:


Sprinklr is looking for a CCaas experienced Pre-Sales Solutions Consultant who will partner with Sales on our enterprise and mid-market accounts in our Asia markets (based in Singapore).

Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.


OVERALL DESCRIPTION:


As a Solutions Consultant you will partner with Sales to uncover a customer's current and future states and their goals to best position Sprinklr's solutions.

You are a strong communicator who can develop compelling presentations that illustrate Sprinklr's business value to customers at all levels.

You understand how Sprinklr can fit into a customer's technology stack and the common use cases we can support across systems.


Who You Are And What Makes You Qualified:

  • You will be a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers. _We treat employees like family_
  • You will attend client meetings to conduct indepth discovery on the customer's current and future states and positive business outcomes. _We passionately genuinely care_
  • You'll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and their value proposition against a customer's required capabilities and deliver presentations virtually and in person. _We do the right thing always and take extreme pride in who we are, what we build, and what we do_
  • You will educate our customers on Sprinklr's business value. _Helping others succeed makes us happy_
  • You will passionately seek out the opportunity to assist Sales in the response to RFXs _Helping others succeed makes us happy_
  • You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain uptodate Sprinklr product certifications _Every human has the potential to be amazing, keep learning_
  • You've got 510 years of experience in a presales role at a SaaS company. _We are customerobsessed_
  • You've been successful in selling value for customer care, service, CCaas, Contact Centre _Achieve outstanding results_
  • You're familiar with Omnichannel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management, CRM _Set high standards_
  • You're methodical and meticulous in your approach, preparation and execution_ Never Ever Give Up_
  • You're expertise in the CCaas / Customer Service industries strongly preferred _Every human has the potential to be amazing. Keep Learning_

Why You'll Love Sprinklr:


We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.

At Sprinklr, we passionately, genuinely care.

For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to

to browse our country-specific benefits guides.

We focus on our mission:
We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product:
Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.

At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.


We invest in our people:
At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.


EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

We v

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