Bank Digital Ambassador

2 weeks ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

The Opportunity

  • This is an exciting opportunity for a Digital Ambassador to join their team
  • Location: CBD

The Job

  • Be the champion for all available digital services.
  • Actively manage the banking hall and queue situation through triaging customer's purpose of visit to better manage customers' experience and expectations.
  • Drive a strong digital culture through active sharing and educating customers to migrate to digital services at all opportunities.
  • Adapting customer to internet banking and the bank's Mobile App and encourage their continuation use of digital channels.
  • Handle and follow up on customer enquiries on digital issue and queries.
  • Maintain exceptional level of customer service and experience.
  • Making referrals to appropriate parties leading to successful sales opportunities.
  • Assisting with customer requests that can be done digitally while promoting the independent use of available digital solutions.
  • Support cash counter activities through active customer engagement and encourage migration to online or off-premises channels.

The Talent

  • Fluency in English with excellent communication skills.
  • Disciplined, mature and able to multi-task independently under pressure.
  • Service-oriented with strong interest in developing a customer-focused career.
  • Pleasant personality and able to work effectively in a team.
  • Prior customer service experience would be an advantage

Next Steps

  • Drop your resume and contact us to follow-up, or send your resume to
  • Email Topic: Apply Digital Ambassador
  • Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R

EA Licence No.91C2918

Tell employers what skills you have

Excellent Communication Skills
Able To Multitask
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customerfocused
Good Communication Skills
Freight
Pressure
Communication Skills
Banking
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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