Training and Therapy Lead

2 weeks ago


Central Singapore Abbott Laboratories Full time

At Abbott Structural Heart, we're helping rebuild better hearts and improve patients' quality of life with an improved benefit-to-risk profile by delivering better therapies, better evidence, and better experiences.

Primary Objectives

  • Implement policies, procedures, practices, and strategy for achieving comprehensive Training programs for both internal employees and external customers. Establish clinical proficiency goals that will facilitate positive clinical outcomes
  • The role will focus primarily on clinical field training and mentoring in the field of Structural Intervention and Left Atrial Appendage Occlusion.
  • This position will additionally be responsible for implementing and monitoring education programs for different HCP stakeholders as well as training new hired employees until they have completed all required training.
  • In addition, the position will be responsible for supporting the company's efforts to formulate and implement all training and development strategies.

Future Program Development:

  • Will be required to assist training for current and future generations of the product portfolio, mainly focused but not solely in the domain of Structural interventions, Congenital Herat disease and Left Atrial Appendage Occlusion
  • The position will assume the additional responsibilities of new therapy areas/new target audiences, patient pathways and identified needs of HCPs and internal stakeholders.

Quality:

  • The Trainer will do regular checks of all compliance related activities related to training.
  • He/she will proactively assess the work of Technical support and sales teams on periodic (e.g. quarterly) basis to ensure compliance in line with standard operating procedures and report on monthly base.

Tracking:

  • The Trainer will assume full responsibility for systematic tracking of training program performance including but not limited to: time to account start up, number of accounts starting/notstarting, time to certification of internal employees and HCP.
  • In addition he/she will follow up on daily reported implant outcomes and act upon where needed.

Responsibilities

  • Achieve corporate training goals.
  • Execute on existing and develop improved tactics for integrating field based sales and clinical support staff and execute strategies consistent with achieving Sales plan.
  • Facilitate new account start up training and retraining where needed.
  • Implement internal staff training development programs with clear objectives and tracking.
  • Track successful and unsuccessful conversion from training to start up.
  • Provide comprehensive reports on all training and other pertinent department activity to assist executive management in strategic planning.
  • Identify opportunities and implement programs to streamline field based patient screening and procedure scheduling.
  • Actively work to promote team building and morale within the department.
  • Collaborate with the Marketing team to align strategic messaging
  • Assists Physician training programs and Field Sales training programs.
  • Plan, schedule, and complete projects in an aggressive manner consistent with corporate objectives.
  • Regularly communicate with leadership concerning lessons learned, clinical studies and marketing materials.
  • Provide support in the development of Training SOP's and measurement
  • Proactively support company goals, objectives, policies and procedures, and EU and US regulations.
  • Maintain a professional and credible image with key physicians, consultants, and coworkers.
  • Perform other duties as assigned.
  • Ensure compliance in performing the training as required by the training procedure
  • Ensure compliance in reporting product experiences according to AV requirement
  • Conduct systematic monthly tracking of performance of programs including time to account start up, number of accounts starting/notstarting
  • Track successful and unsuccessful conversion from training to start up.
  • Provide comprehensive reports on all training and other pertinent department activity to assist executive management in strategic planning.

Requirements:

  • Bachelor's Degree in relevant field
  • Minimum of three years related experience in the medical device industry preferably consisting of three or more years of direct sales experience.
  • Thorough working knowledge of the medical device industry is required.
  • Ability to travel extensively.
  • Clinical expertise in areas of Structural Heart disease.
  • Project planning
  • Communication and influencing skills.
  • Ability to interface with customers and key opinion leaders.
  • Strong strategic, analytical and conceptual capabilities
  • Results and performance driven.
  • Incumbent will be required to comply with all applicable laws and Abbott internal procedures when being present in a Cath Lab. Such rule includes wearing certain health and safety protection devices, e.g., lead apron/jacket.


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