Retail Training Coordinator

2 weeks ago


Singapore AESOP Corporate Full time

Role purpose


The Retail Training & Performance Coordinator has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio.

Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results

Primary Accountabilities

  • Finesse customer experience
  • Elevate portfolio performance
  • Embody brand identity
  • Enable optimal learning & business outcomes

Key Experience, Knowledge & Skills Required

  • Background in a customer and sales focused environment
  • Proven track record of effective inperson and virtual facilitation
  • History of successfully coaching others for performance
  • Comfortable with camera and events hosting
  • Specialized knowledge in learning methodologies and adult learning principles
  • Working knowledge of skin care and skin care industry
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)
  • Proven ability to analyze performance and take appropriate responsive actions
  • Track record of strong relationship management and collaboration
  • Ability to problem solve and make decisions within business boundaries
  • Strong written and verbal communication skills
  • Strong commercial acumen

Suitability Considerations

People who thrive in this role:

  • Believe that skills and abilities are malleable and can be constantly expanded
  • Relish developing technical and interpersonal skills for self and others
  • View challenges as opportunities to learn and grow
  • See effort and practice as the keys to mastery
  • Seek out new knowledge of contemporary learning and capability methodologies
  • Are motivated by delivering on or exceeding goals and targets

Aesop's Inclusive Hiring Principles
- "Diversity, Equity and Inclusion is not a project. It is a way of being." _


Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded.

We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.

We actively encourage everyone to consider becoming a part of our journey.

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