System Analyst

2 weeks ago

Singapore SCOR Full time
System Analyst

Job Summary


Within APAC region, you work as System Analyst and Support Engineer on hELIOS product which is a strategic platform used globally by L&H markets to manage Life Individual business, but also on regional systems used by specific markets (China, North Asia, ANZ..) and contribute to their upgrade or transition to hELIOS.


You collect and assess local business needs, produce system specifications and testing, in the respect of IT and security policies.

You protype when needed part of the process or the system. You coordinate people and processes to deliver project(s) on time with the desired outcomes aligned to objectives.


You have an active role in the incident management process (functional troubleshooting, workaround, remediation, communication) and in continuously improving the quality of the product.

You also act as a point of liaison between the project team, the local users and chapters / SMEs. You plan, monitor and regularly report to stakeholders on the progress of the project.

The Tech & Data organization is an Agile matricial organization relying on 4 pillars:


  • Data and System Engineering, made of the following teams : Data Center of Excellence, Products and Systems Engineering and Enterprise Architecture
-
Management & Control (M&C) & Corporate Systems, made of teams supporting Crews and

Transversal Functional Domains:
Governance, T&D Operating Model Implementation, Security & Compliance, Financial Control, Sourcing & Vendor Management, Governance, and Processes
-
Technical, made of teams dedicated to IT Operations, Network, Cloud, Workplace & Cloud Productivity Services
-
Crews and
Transversal Functional Domains

Crews are supported by Chapters (System Engineering, Architecture, DevOps,...) and both Technical and M&C-C teams are fully dedicated to the delivery of SCOR products, services and support.

Responsibilities

Key duties and responsibilities

  • Support discussions with APAC stakeholders to understand business needs and user requirements, across various departments
  • Support requirements analysis and produce specifications for impacted systems
  • Contribute to the design and testing of automated and digitalized processes
  • Work closely with development teams to ensure deliveries matching the requirements
  • Participate in the evaluation and testing of hardware and software platforms
  • Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
  • Identify ways to improve performance and robustness
  • Write documentation for internal and external users
  • Diagnose and troubleshoot technical problems (functional / performance related)
  • Provide regular and effective progress updates to ensure the management of any delivery risks or issues
  • Participate in reviews and meetings and provide updates on project progress
  • Work closely with relevant teams internally to ensure alignment and coordination across operations
  • Raise APAC issues in Servicenow ticketing tool with all needed informations by development teams to analyse & investigate

Qualifications

Required experience & competencies

  • Proven experience in leading and managing the delivery of system/software development projects in a structured environment
  • Understand/exposed to a variety of software development approaches and methodologies including Agile and Waterfall
  • Experience in both architecture and implementationlevel software design
  • Good academic track record in relevant fields (Computing, processengineering or engineering) or equivalent courses that exhibits training in logical and processoriented thinking
  • Able to influence and drive projects to meet key milestones and overcome challenges
  • A desire to remain technically capable and an expert in current technologies
  • Ability to work in a team and/or be an effective individual contributor
  • Used to working in a crosscultural environment
  • Fluent English skills (oral & written)

Experience

  • Minimum 5 years' experience as a business analyst or IT business systems analyst

Technical Skills

  • Knowledge of IT processes
  • Knowledge of Business Process Digitalization is a plus

Soft skills

  • Excellent analytical skills and attention to details
  • Taste for technology and innovation
  • Customer focus
  • Selfmotivation
  • Teamwork

About Us


SCOR, the 4th largest reinsurer in the world, provides insurance companies with a diversified and innovative range of solutions and services to control and manage risk.

Leveraging experience and expertise to deliver "The Art & Science of Risk", SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk - from Life & Health and Property & Casualty insurance to Investments.

Our specialized teams operate in over 160 countries, fostering long-term relationships with clients.

In order to provide our clients with a broad range of innovative reinsurance solutions, SCOR pursues an un

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