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Desktop Support Engineer

4 months ago

Paya Lebar, Singapore Total IT Global Full time

Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company's details for your reference.
**ABOUT US:
- **
At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation."
**JOB DESCRIPTION:
- **
Roles & responsibilities:Desktop Technician will provide day to day local

Required Technical Skills:

-
Ticketing Systems
ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,
Installations & Troubleshooting.
Functions include:

  • Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
  • Excellent communication relationshipbuilding and internal customer service skills
  • Willing to work offhours and weekends when required for projects or emergency support.
  • Provide first level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.

Job Types:
Full-time, Contract

Schedule:

  • Day shift

Experience:

  • Desktop support: 2 years (required)
  • Mac OS: 2 years (required)

Location:

  • Paya Lebar (required)