Telecom Engineer

1 week ago

Singapore Marriott Vacations Worldwide Full time
Job Summary
The Telecom Engineer supports MVW Corporate Offices and Contact Centers with Global telephony needs.

Including support voice of related activities for corporate Unified Communication solutions, primarily responsible for inContact and Ring Central's cloud-based technology in all Corporate Offices and Contact Centers.

They will work closely with corporate-based management teams. Provides insight to MVW's voice network life-cycle activities and communications technologies.

Additionally, responsible for day-to-day support, execution of assigned technology projects, department initiatives while achieving project goals in alignment with IT processes.

Monitors, improves and maintains effective Service Level Agreements (SLA) with IT customers in support of current and future needs for computing resources and telecommunication services.

Maintains effective relationships with internal/external customers/vendors to ensure high quality level service and support is provided for MVW's computing and telecom services.

Responsible for assisting resource teams for Field Services, Network Engineering, Voice Engineering and Site Deployment infrastructure related projects ranging in complexity to ensure activities are completed timely and within budget.

Assists with financial aspects covering multiple areas to include projects, departmental, site inquiries; provides estimates for projects and manages against budgets.

Expected Contributions
Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Will be the Escalation point for Operational issues as needed.

  • Assists with financial work estimates for projects and department which includes budget tracking and managing expectations of those estimates.
  • Partners with change management, to ensure that all technology upgrades and new development enhancements are properly reviewed and approved prior to implementation.
  • Provides input and promotes continuous improvement standards to create efficiencies and improvements to streamline processes or improvement in customer support.
  • Provides status updates and comments to project owner(s), management, and/or team participants.
  • Using inContact Studio work with Contact Center leaders to design and manage call flows to meet business needs. Suggest call flow enhancements as needed.
  • Identifies, resolution and documentation of software/hardware failures reported by MVW users or IT Help Desk
  • Acts as liaison/consultant to 3rd party vendors for projects and support to improve user experience.
  • Provides technical guidance for Tier2 Telecom support at our corporate office and satellite locations.
  • Responsible for Telephony Hardware Asset Tracking during the implementation and disposal process

This includes:

  • Documentation of all software and hardware supported systems.
  • Documentation of sitespecific Unified Communications idiosyncrasies.
  • May support/assist the workflow process.
  • Provides guidance to end users to help users embrace new technologies.
  • Serves as a liaison to IT management, telephony vendors, and corporate end users.
  • Responds and resolves system installation problems, escalate, and follow up as appropriate.
  • Adapts, and positively reacts to changes within work environment.
  • 3+ years' experience in Voicerelated technologies.
  • 12 years' experience in managing technical processes.
  • Extensive knowledge with InContact Studio Scripting for Inbound, Outbound, Auto-Attendant, SMS, etc. or similar (Avaya, Cisco, Genesys).
  • Good working knowledge in InContact Studio Scripting involving APIs or similar (Avaya, Cisco, Genesys).
  • Good working knowledge in InContact Studio Scripting involving Data Access Points or similar (Avaya, Cisco, Genesys).
  • Demonstrated experience with collaboration tools (audio, video, web, phone).
  • Experience with Cherwell, Service Now, CA, Jira or similar work management tools preferred.
  • Intermediate knowledge in the use of Microsoft Office tools (O365: Word, PowerPoint, Excel, Visio) to analyze data.
  • Excellent verbal and written communication.
  • Ability to provide data, convey complex visual information to a diverse audience, and deliver enduser documentation.
  • Some travel may be required.
  • Position will be part of a rotational On-Call schedule and will require weekend and holiday support if needed.
  • May require physical activity to move/install/decommission physical equipment as needed.
LI-WO1

  • Telecom Engineer

    2 months ago

    Singapore CONNECT ENERGY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Telecom Specialist / Technician to work on a FPSO project in Singapore for 6 - 12 months contract.Responsibilities Understand project and contract specifications. Work out telecom system concepts, schedule of deliverables and plan activities in line with overall project schedule, delegate the tasks to telecom...

  • Telecom Engineer

    4 weeks ago

    Singapore CONNECT ENERGY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Telecom Specialist / Technician to work on a FPSO project in Singapore for 6 - 12 months contract.Responsibilities Understand project and contract specifications. Work out telecom system concepts, schedule of deliverables and plan activities in line with overall project schedule, delegate the tasks to telecom...

  • Senior Telecom Engineer

    2 weeks ago

    Singapore GC TRADE & ENGINEERING PTE. LTD. Full time

    Skill Sets & Requirements: Experience in designing & producing deliverables of telecom systems such as Radio Systems (Tetra/UHF/VHF), PAGA, PABX, CCTV, Access Control, Radio, Microwave, Navigational systems, GMDSS, Microwave, VSAT, DAS system for Oil & Gas projects. Experienced in Engineering studies such as PAGA coverage study, CCTV coverage study, RF...

  • Telecom Lead Technician

    1 week ago

    Singapore POWERTECH SERVICES PRIVATE LIMITED Full time

    The Telecom Lead Technician conducts the mechanical completion, pre-commissioning and commissioning and supervises the Discipline TechniciansDISCIPLINE SKILLS: Should possess knowledge of and preferably experience in:Strong knowledge of various Telecom Systems and architecture types for PAGA, LAN, TV, Telephones, Radio and Radar, GPS, Speed Log and Echo...

  • Telecom Engineer

    2 months ago

    Singapore ABI RESOURCES & SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesTelecom Engineer:Job Description: Designing, implementing, and maintaining telecommunications systems (voice, data, and video). Planning and optimizing network infrastructure for efficient performance. Troubleshooting network issues and implementing solutions. Collaborating with vendors and technicians to ensure network...

  • Network Engineer

    1 week ago

    Singapore CHUNGHWA TELECOM SINGAPORE PTE. LTD. Full time

    What You'll Do As a Network Engineer, you will partner with our Project Teams in a technical role. You will provide site survey, network architecture design guidance, installation and configuraton and explain how product features and solutions benefit our customers and meet their needs. In this role, you will cover Singapore and Malaysia technical supports....

  • Junior Telecom Engineers

    1 week ago

    Singapore SEMCO MARITIME PTE. LTD. Full time

    Roles & ResponsibilitiesWelcome to an exciting opportunity at Semco Maritime! If you are ready to be part of the energy revolution, then this is the place to be. Semco Maritime is not just shaping the future of energy, but reshaping it. As a Junior Telecom Engineer, you will play a crucial role in this transformation, solving real challenges alongside a team...

  • Junior Telecom Engineers

    1 month ago

    Singapore SEMCO MARITIME PTE. LTD. Full time

    Roles & ResponsibilitiesReady to dive into the heart of the energy revolution? At Semco Maritime, we're not just building the future of energy, we're changing it. As a Junior Telecom Engineer, you'll be at the forefront of this transformation, tackling real-world challenges alongside a team of passionate experts.In Semco Maritime dedication is a driving...

  • Junior Telecom Engineers

    1 week ago

    Singapore SEMCO MARITIME PTE. LTD. Full time

    **Ready to dive into the heart of the energy revolution?At Semco Maritime, we're not just building the future of energy, we're changing it. As a Junior Telecom Engineer , you'll be at the forefront of this transformation, tackling real-world challenges alongside a team of passionate experts.In Semco Maritime dedication is a driving force. We LOVE what we do,...

  • Sales Manager

    2 months ago

    Singapore ENETEK POWER GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Sales Manager specializing in DC Power solutions for the Telecom industry. The ideal candidate will have a strong background in electro engineering, coupled with a proven track record in sales within the telecommunications sector. The area of responsibility will be Singapore and neighbouring...

  • Telecom Industry Solutions Consultant

    2 weeks ago

    Singapore Google Asia Pacific Pte. Ltd. Full time

    PRODUCT AREAGoogle Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to...

  • Lead Engineer

    1 week ago

    Singapore KELLOGG BROWN & ROOT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResponsibilitiesManage and be fully responsible for the delivery of TSI/Telecoms Package Support Telecoms Lead Engineer in all other Telecoms activities Develop Telecoms Systems Specifications, TSI Scope of Work, and Bill of Materials Prepare Telecoms systems block diagram sketches Review telecoms systems studies such as PAGA...

  • Senior Engineer, Telecommunications

    2 weeks ago

    Singapore KBR Full time

    Title:Senior Engineer, Telecommunications Responsible for the delivery of TSI/Telecoms PackageSupport Telecoms Lead Engineer in all other Telecoms activitiesDevelop Telecoms Systems Specifications, TSI Scope of Work, and Bill of MaterialsPrepare Telecoms systems block diagram sketchesReview telecoms systems studies such as PAGA coverage study, radio coverage...

  • Lead Engineer

    4 weeks ago

    Singapore KBR Full time

    Title:Lead Engineer - TelecommunicationJob ResponsibilitiesManage and be fully responsible for the delivery of TSI/Telecoms PackageSupport Telecoms Lead Engineer in all other Telecoms activitiesDevelop Telecoms Systems Specifications, TSI Scope of Work, and Bill of MaterialsPrepare Telecoms systems block diagram sketchesReview telecoms systems studies such...

  • Lead Engineer

    4 weeks ago

    Singapore KBR Full time

    Title:Lead Engineer - TelecommunicationJob ResponsibilitiesManage and be fully responsible for the delivery of TSI/Telecoms PackageSupport Telecoms Lead Engineer in all other Telecoms activitiesDevelop Telecoms Systems Specifications, TSI Scope of Work, and Bill of MaterialsPrepare Telecoms systems block diagram sketchesReview telecoms systems studies such...

  • Lead Engineer

    4 weeks ago

    Singapore KELLOGG BROWN & ROOT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Manage and be fully responsible for the delivery of TSI/Telecoms Package Support Telecoms Lead Engineer in all other Telecoms activities Develop Telecoms Systems Specifications, TSI Scope of Work, and Bill of Materials Prepare Telecoms systems block diagram sketches Review telecoms systems studies such as...

  • Network Engineer

    1 week ago

    Singapore Eames Consulting Full time

    Job Details:Sector: Technology-Location: Singapore-Job Type: Permanent-Salary: Up to $120,000 basic per annum + BonusAre you an experienced network engineer looking for a change, who has experience in telecommunications network technologies? Our client, a renowned local institution, is looking for a Network Engineer (Telecom) to join their rapidly expanding...

  • Business Development Executive

    1 month ago

    Singapore French Chamber of Commerce in Singapore, The Full time

    Roles & ResponsibilitiesOn behalf of one of its clients, the French Chamber of Commerce is looking for anBusiness Development Executive (Telecom, IT Hardware)You will be responsible for identifying, qualifying and developing leads into new accounts through emailing and calling.This job includes the full sales cycle management and development of relationship...

  • Senior Project Executives

    2 weeks ago

    Singapore SIMBA TELECOM PTE. LTD. Full time

    Project Executives (HDB/Tunnel/Commercial/Industrial)About the Position:Join our team at Simba Telecom, the newest player in Singapore's mobile telecommunications network arena, currently pioneering the development of the state-of-the-art 5G mobile network in the country.We are seeking skilled Project Managers for both indoor and outdoor mobile network...

  • Technical Solutions Consultant

    2 months ago

    Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Coordinate with the customers and other departments, attend clients’ complaints. Gather and assess client requirements; create internal requirements for R&D and other departments. Manage project lifecycle from client testing to trial production. Prioritize UICC profile validation and homologation with MNOs. ...