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Senior Specialty Systems Operations Engineer

4 months ago

Central Singapore Wells Fargo Full time

About this role:


Embark on an exciting career journey with Wells Fargo, a prominent global bank recognized for its commitment to innovation and excellence.

We're currently seeking a seasoned Senior Specialty Systems Operations Engineer to provide advanced platform support for our Commercial and Corporate & Investment Banking Technology (CCIBT) organization.

In this role, you'll have the chance to lead complex initiatives and contribute to the strategic planning of our computer systems and network infrastructure.


As a key member of our team, you'll leverage your expertise to review and analyze complex technical challenges, making decisions on enhancements and improvements to existing systems.

Your role will involve collaborating with engineering teams on change design and consulting with technical peers and managers to resolve support issues and drive new initiatives forward.

With your solid understanding of technical process controls and standards, you'll play a vital role in shaping the future of our technology landscape.


Join us at Wells Fargo, where you'll be part of a dynamic and innovative team dedicated to pushing the boundaries of banking technology.

This position offers the flexibility of a hybrid work model and is perfect for individuals with a strong background in systems engineering, technology architecture, or related fields.

Come be a part of our journey and make your mark in shaping the future of banking technology.

We have multiple opportunities across the following business lines which operate as part of the CCIB business family and are interested to hear about your experience in any of these areas:

  • Capital Markets
  • Commercial Lending & Credit Finance
  • Securities Finance, Coverage & Collateral
  • Payments & Treasury Management
  • Wholesale Operations

In this role, you will:

  • Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
  • Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
  • Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
  • Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
  • Facilitate discussions on preventative action, root cause analysis and resolutions with service management
  • Collaborate and consult with peers, midlevel managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
  • Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
  • Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

  • Experience in systems engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Experience administering systems running on Linux, Windows or Cloud platforms and proficiency navigating those environments.
  • Experience with observability toolsets commonly used in the financial services technology industry.
  • An understanding of the ITIL framework and processes for Incident, Problem, Change management.
  • An understanding of the regulatory, and professional standards for financial services technology.

Desired Qualifications:

  • Professional qualifications pertinent to the role.
  • Substantial investment banking experience

Job Expectations:

  • Ability to work in the office and at home in a hybrid model.

Posting End Date:

24 Jun 2024

Job posting may come down early due to volume of applicants.

We Value Diversity


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions c