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IT Operations Specialist

4 months ago

Downtown Core, Singapore Samsung SDS Asia Pacific Pte Ltd Full time

Responsibilities:

As an IT Specialist, your responsibilities involve:

  • Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues
  • Support and maintain the IT Infrastructure security standards to be compliant with the company security policy
  • Support and maintain the IT Infrastructure systems and data access
  • Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Act as a local point for all IT issues (Infrastructure and Application)
  • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
  • Establish good working relationship with users and other sources of support and assistance
  • Follow and enforce company policies regarding IT management, security, standards and procedures
  • Support and maintain the IT Infrastructure audit compliance
  • Provide information and assist innovation team with IT budgeting and cost control
  • Security / Infra Operation:
  • Planning and proposing IT investment for each IT parts (PC / Network / Server / Security / IT Service)
  • Supporting internal/external Audit, Security, Compliance
  • IT Asset Management
  • OA Operation:
  • PC and IT hardware and software maintenance: Setup / Configuration / Trouble shoot
  • 1st Level Support for MIS, groupware, SAP
  • Conference Support: Knox Meeting / Phone / CV Support
  • Other IT Device Monitoring and Management: CCTV, T&A System, Smart TV, VC
  • Server Operation:
  • Monitoring Server status: H/W, S/W, DISK
  • Update Server S/W (Win Update, V3 Update, Prevent the risk case)
  • Active Directory Server: Global AD User management, Password Management
  • Domain Server: Domain management
  • Security Solution Management

Requirements:

  • Bachelor's degree (Statistics, Computer Science, Mathematics, Economics, Analytics, or Applied Mathematics are preferred)
  • Minimum of 4 years' related IT operation experience
  • Basic SAP knowledge and experience required
  • Jira/Confluence/Salesforce experience preferred
  • The incumbent will be liaising with Korean associates. Proficiency in Korean is required

Job Type:
Contract

Contract length: 24 months