Network Engineer L1

2 weeks ago


Jurong East, Singapore HELIOS SYSTEMS PTE LTD Full time

Requirements

Technical + Junior management role

Role and responsibilities

  • This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
  • Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
  • Undertake tickets that are beyond the capability of Tier 1 Engineer.
  • Validate and reject/approve Tier 1's MOP to ensure the contents are appropriate and address the intent.
  • Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
  • Devise technical propositions with validation to address highly challenged situations.
  • Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
  • Pick up new skillset for work requirements.
  • Cotrain the Tier 1 Engineers to align and upskill the team's technical competency.

Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

  • Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (airgapped environment).
  • I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

  • Provide remote or physical onsite support to rectify the technical issue.
  • Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

  • Strong technical competency. Able to resolve 70% of the tickets undertaken.
  • VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
  • First Hop Redundancy Protocols (HSRP, VRRP with and without object tracking).
  • EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
  • IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and nonVRF routing.
  • Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
  • Intermediate understanding of Multicast (PIM-SM)
  • Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
  • VRFbased troubleshooting for IP routing and Multicast.
  • ACL, AAA, 802.1x, Radius and TACACS+.
  • NTP, Syslog, local logging


SNMPv2 & SNMPv
  • SNMP polling vs trap.

Mastery of New Technology

  • Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing airgapped environment (SLR, PLR))
  • Highlevel understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE's services have misbehaved or failed

Location:
Jurong East


Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
$8, $9,000.00 per month

Schedule:

  • Monday to Friday

Experience:

  • Network engineering: 3 years (required)

License/Certification:

  • CCNP (preferred)

Work Location:
In person
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