Business Analyst for Voice and E-comm Record Keeping
1 day ago
Stakeholder management
At regional level:
Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:
- Collect, analyze and document business scenarios for the use of voice and chat channels
- Understand business interactions with clients and other external counterparties, and their expectations when communicating
- Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
- Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls
Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:
- Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
- Technical controls around proper archiving, security and surveillance of channels
At global level:
- Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
- Obtain validation of APAC plans by global stakeholders through the established governance
Project management
- Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
- Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
- Report progress and address project risks and issues with senior management
- Contribute to providing regular updates in monthly steering committees and ad-hoc presentations
Competencies (Technical / Behavioural)
Soft Skills
- Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
- Attention to detail to guarantee the accuracy and completeness of information presented to management
- Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
- Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management
Technical Skills
- Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
- Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
- Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
- Fluency in Chinese Mandarin is a plus
Tell employers what skills you have
Wealth Management
Anticipation
Listening Skills
Archiving
Analytical Skills
Translating
Soft Skills
Surveillance
Transaction Banking
Compliance
Project Management
Attention to Detail
Problem Management
Stakeholder Management
Corporate Finance
-
Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Key Responsibilities: Stakeholder managementAt regional level:Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to: Collect, analyze and document business scenarios for the use of voice and chat channels Understand...
-
Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Key Responsibilities: Stakeholder managementAt regional level:Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to: Collect, analyze and document business scenarios for the use of voice and chat channels Understand...
-
Singapore Argyll Scott Singapore Pte Ltd Full timeWe are seeking an experienced consultant to support the implementation of voice and chat channel recording and surveillance systems across the APAC region . The role requires a business-driven mindset to assist in the delivery of robust technical solutions and required controls. Join one of the world's largest global banks on an 11-month contract, with...
-
System Administrator
2 days ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesKey responsibilities:Support Unified Comms Systems• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.• Attending to user requirements and work with vendor to provide solutions.• Work with other departments for smooth flow of processes and...
-
System Administrator
1 day ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesKey responsibilities:Support Unified Comms Systems• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.• Attending to user requirements and work with vendor to provide solutions.• Work with other departments for smooth flow of processes and...
-
Business Analyst
5 days ago
Singapore KRISE SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesLocation : SingaporeContract duration : 12 monthsDesired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required...
-
Business Analyst
5 days ago
Singapore KRISE SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesLocation : SingaporeContract duration : 12 monthsDesired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required...
-
Business Analyst
6 days ago
Singapore KRISE SOLUTIONS PTE. LTD. Full time $7,000 - $9,000Stakeholder ManagementAt regional level:Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:Collect, analyze and document business scenarios for the use of voice and chat channels.Understand business interactions with clients and other external counterparties,...
-
Analyst - Investor Relations
2 days ago
Singapore GEM COMM PTE. LTD. Full timeRoles & ResponsibilitiesThis is a full-time hybrid role for an Analyst - Investor Relations at GEM COMM in Singapore, with flexibility for some remote work. The Analyst - Investor Relations will maintain strong relationships with existing clients, investors and stakeholders, conducting market and company analysis, and leading communication efforts for...
-
Analyst - Investor Relations
1 day ago
Singapore GEM COMM PTE. LTD. Full timeRoles & ResponsibilitiesThis is a full-time hybrid role for an Analyst - Investor Relations at GEM COMM in Singapore, with flexibility for some remote work. The Analyst - Investor Relations will maintain strong relationships with existing clients, investors and stakeholders, conducting market and company analysis, and leading communication efforts for...
-
KRISE SOLUTIONS PTE. LTD. | Business Analyst
2 days ago
Singapore KRISE SOLUTIONS PTE. LTD. Full timeLocation: Singapore Contract Duration: 12 months Desired Experience: Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls. Stakeholder Management At Regional Level: Acts as primary interface with business lines (Business COOs, Conduct & Control Officers,...
-
Voice & Chat Surveillance Specialist
2 days ago
Singapore PAN-ASIA RESOURCES PTE LTD Full timeRoles & ResponsibilitiesVoice & Chat Surveillance Specialist or a similar position within a financial institution, likely focusing on Compliance and Risk Management within the Asia Pacific (APAC) region.Key Responsibilities: Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well...
-
Voice & Chat Surveillance Specialist
1 day ago
Singapore PAN-ASIA RESOURCES PTE LTD Full timeRoles & ResponsibilitiesVoice & Chat Surveillance Specialist or a similar position within a financial institution, likely focusing on Compliance and Risk Management within the Asia Pacific (APAC) region.Key Responsibilities: Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well...
-
UBS AG | e-Communication Archive Specialist IT
8 hours ago
Singapore UBS AG Full timeYour role: Oversee the services provided by the Application Delivery team Lead the development of the Proof-of-Concept, solutions Provide technical expertise on the development of application software, ensuring the appropriate security & risk factors are considered Lead Business Analysts and Developers to design and develop software components and to...
-
Business Development Executive
2 days ago
Singapore JOINTHIRE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout Company:Our Japanese Client is a 100% subsidiary of an international logistics company, established in 1997. They handle all international transportation and logistics.Job Description:- Efficiently manage daily order processing, ensuring timely and accurate order fulfillment.- Oversee product listing and catalog management,...
-
Business Development Executive
1 day ago
Singapore JOINTHIRE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout Company:Our Japanese Client is a 100% subsidiary of an international logistics company, established in 1997. They handle all international transportation and logistics.Job Description:- Efficiently manage daily order processing, ensuring timely and accurate order fulfillment.- Oversee product listing and catalog management,...
-
Singapore Antaes Consulting SA Full timeTechnical e-commerce Business Analyst CDI We are seeking an experienced Senior Business Analyst to join our dynamic team to support our client’s diverse transformation projects. What You'll Do: Act as a liaison between technical teams and business teams, simplifying technical jargon and facilitating clear communication. Analyze and optimize...
-
Functional Business Analyst
2 days ago
Singapore GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD. Full timeRoles & ResponsibilitiesDo you have "control" and "Conduct" mindset? Are you able to notice the gaps and risks in a business process- and are ready to tackle it?With bases in more than 65 countries, this international bank has opened up an integral position in their Corporate & Institutional Banking Team responsible for APAC.This is a Global projects...
-
Functional Business Analyst
1 day ago
Singapore GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD. Full timeRoles & ResponsibilitiesDo you have "control" and "Conduct" mindset? Are you able to notice the gaps and risks in a business process- and are ready to tackle it?With bases in more than 65 countries, this international bank has opened up an integral position in their Corporate & Institutional Banking Team responsible for APAC.This is a Global projects...
-
Business Analyst
2 days ago
Singapore FUTURE-E HR PTE. LTD. Full timeRoles & ResponsibilitiesA leading bank in Singapore is seeking a skilled Business Analyst to join their dynamic team:Business Analyst - BankingKey Responsibilities Take a crucial role in various projects, including strategic change management, new business and product initiatives, and process re-engineering. Responsibilities will encompass business systems...