Government Partner Customer

2 days ago

Singapore SAP ASIA PTE. LTD. Full time
Roles & Responsibilities

YOUR FUTURE ROLE
We are looking for a Government Partner Customer (GPC) Escalation Coordination Expert (f/m/d) for APJ region to join our global team. This position is part of the new GPC Office within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.

Your responsibilities include:

  • Build up and manage a streamlined escalation process on sovereignty driven escalations in for APJ
  • Setup and manage mission rooms to handle ad hoc escalations, ensuring structured and results-focused efforts to resolve issues with governments, partners, or customers in APJ
  • Build up GPC escalation body of knowledge in APJ and produce training and onboarding material for new hires in GPC escalation management as well as SAP internal stakeholders contributing to successful escalation management
  • Manage response activities end-to-end for government body driven escalations on SAP Sovereign Cloud products as well as escalations arising out of internal organizational company matters
  • Produce consolidated and aligned reports on sovereignty escalations in APJ for the Global Head of SS&D and Head of GPC for board-level reporting, applying experience in developing transparent working models for prioritizing and committing resources, and managing strategic partnerships
  • Manage multi-level stakeholder relationships within SAP to align and reduce the need for Executive Board and Executive Management involvement in data sovereignty escalations, drawing on experience in managing key client relationships and transitions to cloud platforms
  • Identify emerging trends in government, partner, and customer escalations on sovereignty topics in APJ and translate them into mitigating activities for GPC escalation management
  • Support the Global Head of SS&D and Head of GPC to maintain a unified voice on data sovereignty messaging across all SAP escalations in APJ

YOUR PROFILE

  • Master’s degree or equivalent
  • 15+ years of professional experience, with extensive experience in customer facing program and/or strategic project management within SAP
  • Experience in security, data security or national security related fields preferred
  • Proven experience in escalation management in government, partner, or customer-facing roles is essential
  • Ability to analyze complex regulatory government security environments and their impact on SAP
  • Excellent communication and liaison skills, demonstrated through roles in strategic change management, stakeholder engagement, and/or conducting workshops for high profile clients
  • English language skills on native speaker level

ABOUT THE TEAM

SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.


Tell employers what skills you have

Executive Management
Change Management
Customerfacing
Escalation Management
Drawing
Stakeholder Engagement
National Security
SAP
Project Management
Strategic Partnerships
Customer Services

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