E-Commerce Operations Executive

4 weeks ago


Singapore EXIMDIS PRIVATE LIMITED Full time
Roles & Responsibilities

E-Commerce

· Oversee and manage the day-to-day operations of e-commerce platforms (Shopee, Lazada, Telegram, etc.), ensuring product listings, images, and descriptions are accurate and up to date.

· Manage and optimize product listings, including images, descriptions, pricing, and inventory across multiple e-commerce platforms.

· Handle customer inquiries, complaints, returns, and refunds promptly, ensuring a positive customer experience and resolving any issues effectively.

· Plan, manage, and execute promotional campaigns for online shopping platforms to boost sales.

· Promptly manage and update delivered orders on the platform to avoid any delays in payment processing.

· Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance.

· Other duties as assigned.


Position Qualifications and Requirements

· Diploma

· Able to use Microsoft Office (Excel, Word and PowerPoint presentation)

· Proven experience in managing e-commerce platforms like Shopee, Lazada, Telegram, or similar platforms.

· Ability to handle returns/ refunds / and customer inquires

· Familiarity with optimizing website performance and improving user experience to drive conversions.

· Proficiency in photo editing tools

· Ability to communicate with co-workers at all levels.

· Ability to perform under stress, multi-task and deliver within tight deadlines.


Tell employers what skills you have

Higher Education
Microsoft Office
Microsoft Excel
Advertising
Aftersales
Customer Experience
Listings
Stress
Interpersonal Skills
Inventory
User Experience
Data Entry
Product Management
Sales Operations
Digital Marketing
Team Player
Microsoft Word
Pricing
Layout
Able To Work Independently
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