Senior Business Analyst

2 weeks ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

About the Role
Our client, a well-established organization, is looking for a Senior Business Analyst to manage and enhance their business systems, with a primary focus on CRM and .NET applications.

Experience with Salesforce, especially Salesforce Lightning, is an advantage, as the client’s systems are built on this platform.

Key Responsibilities

  • Manage and maintain the client’s in-house systems, including CRM platforms.
  • Analyze business requirements and design effective solutions to enhance system functionality.
  • Work closely with the client’s internal teams and external vendors to ensure timely project delivery.
  • Oversee system upgrades, enhancements, and deployments, ensuring alignment with business objectives.
  • Document system processes, conduct user acceptance testing (UAT), and provide training to users.
  • Identify areas for process improvement and system optimization.
  • Collaborate with developers and contribute to technical tasks when needed.

Requirements

  • Bachelor’s degree in a relevant discipline.
  • At least 5 years of experience as a Business Analyst, with expertise in CRM and enterprise applications.
  • Strong technical experience with .NET and Microsoft SQL Server.
  • Hands-on experience with Salesforce (Salesforce Lightning is highly desirable).
  • Familiarity with workflows, approval processes, and reporting tools.
  • Experience with cloud platforms like AWS or Azure is an advantage.
  • Excellent communication skills and the ability to manage projects independently.

Tell employers what skills you have

CRM
Excellent Communication Skills
UAT
.NET
Azure
Process Improvement
HTML
Business Analysis
JavaScript
Microsoft SQL Server
SQL
SQL Server
User Acceptance Testing
Business Analyst
Project Delivery
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