Customer IT Support Representative
8 hours ago
Need 2 pax of Customer IT Support Representative for contact centre.
- Possess basic IT knowledge, familiar with phone applications and smart TV operations
- Familiar with internet surfing on the PC
- Basic troubleshooting of PC and software
- Contact Centre Experience
- Customer Service Skills
- Ability to Multitask / handle multiple service calls
- Ability to handle difficult customers
- Ability to draft professional email respond back to customers
- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email
- Familiar with excel (lookup, pivot table, graph) to generate reports
- Effectively bilingual (English / Chinese)
Other information:
Role 1
- 5.5 days (44 hours per week)
- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm
- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.
Role 2
- Rotating shift (including weekends and PH)
- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.
Fresh graduate/entry level candidates with basic IT knowledge are welcomed
Tell employers what skills you have
Customer Service Skills
Ability to Multitask
Troubleshooting
Customer Support
Interpersonal Skills
Good Communication Skills
Application Support
Windows
Team Player
Customer Service
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