Senior / Engineer, Applications (Voice)
4 weeks ago
We are representing our client (A Solution Provider) to look for an experienced Voice engineer to complement their existing team.
Responsibilities
- Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes installation, maintenance, and management of the NICE voice recording system.
- Operations and Maintenance Services for Avaya Enterprise Telephony Systems, Unified Comms and Contact Centre Solutions.
- Operations and Maintenance Services
- Provide maintenance support to clients.
- Manage Service Desk ticketing.
- Provide technical assistance and support via phone, email or onsite.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Monitor and respond effectively to customer inquiries and ensure appropriate resolution
- Perform preventive maintenance of AVAYA voice recording systems.
- Plan and Implement of AVAYA voice recording systems for clients
- Provide presales & post sales support and maintaining all necessary technical documentation.
Requirements
- Diploma or Higher NITEC in IT, Unified communications or Engineering field.
- Minimum 2 years experience working in a AVAYA Voice solutions.
- Avaya Engage or AVAYA trade recording certified will be preferred.
- Experienced in L1 to L2 resource with hands on AVAYA voice recording system with more than 2 years of experience and able to support and maintain AVAYA voice recording system
- Customer facing and managing abilities, positive, committed and independent
- Excellent communications and interpersonal skills
- Highly organized and able to work on own initiative to complete the range of tasks required
- Flexible and willing to work outside core business hours as required
- Rotated Standby duties
Tell employers what skills you have
Technical Documentation
Preventive Maintenance
Technical Assistance
Hardware
Ticketing
Interpersonal Skills
Presales
System Integration
Architectural Design
Telephony
Reliability
Ruby
Avaya
Service Desk
Unified Communications
Technical Support
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