Operations Analyst
3 weeks ago
1. Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT)
2. Ensure completeness and correctness of customer instructions before processing
3. Perform daily reconciliation of ITT/OTT payments
4. Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
5. Ensure timely escalation of system issues and work with tech counterparts to resolve those issues
Internal ref: 9318
Regards,
Lini
Recruitment Consultant
R22108463
Tell employers what skills you have
Customer Service Skills
CRM
Listening Skills
Microsoft Office
Microsoft Excel
Telephone Manner
Target Driven
Customer Service Representatives
Banking
Customer Satisfaction
Customer Service
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Call Center
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