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Delivery Assistant

1 month ago

Singapore SAMSUNG SDS ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

The key responsibilities and requirements for the PIC are as follows:

  • Handling NEA’s Climate voucher for the SAMSUNG product delivery project.


Responsibilities:

- Handle NEA Climate Voucher payments at customers’ locations.

- Assist delivery drivers to ensure timely and accurate product deliveries.

- Coordinate with vendors to manage delivery routes and schedules.

- Support customers with inquiries about Climate Voucher payment processes.

- Process transactions in line with company protocols.

- Address customer questions or concerns about vouchers and deliveries.

- Provide daily updates and report issues related to NEA voucher deliveries to SESP.

- Track and report customer feedback, including NPS scores, and follow up with detractors to resolve issues.

- Ensure all items are delivered on time and monitor installations for quality and safety.

- Handle order processing tasks.


Requirements

- 2-3 years of experience in logistics, transportation, or operations management.

- Strong problem-solving, communication, and coordination skills.

- Excellent verbal and written communication skills for working with internal teams, vendors, and clients.

- Customer service experience, with the ability to clearly explain the NEA Climate Voucher program, including eligibility and redemption steps.


Workplace Location:

  • 15 Greenwich Drive Singapore 534022 (Warehouse)
  • Must be able to travel islandwide


Working Hours:

8.30 am - 17.30 pm, Monday to Friday

8.30 am - 12.30 pm, Saturday


For interested applicants, please apply this position via "Apply Now" button or send the resume to hr.slsg@samsung.com.



Tell employers what skills you have

Consolidation
Arranging
Exceptional Customer Service
Operations Management
Vehicles
Climate
Physically Fit
Transportation
Time Management
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Able To Work Independently
Customer Service Experience