#SGUNITED JOBS

3 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

  • Perform first level troubleshooting on all reported incidents
  • Provide First Call Resolution (FCR) technical support
  • Troubleshoot and investigate cause of user’s problem
  • Update work information with all troubleshooting steps used in the ticketing system
  • Set Incident to “Resolved” if User’s problem has been solved
  • Reassign ticket if agent is unable to resolve ticket



Tell employers what skills you have

Troubleshooting
Technical Assistance
Hardware
Ticketing
Information Technology
Service Desk
Networking
Windows
Mobile Devices
Team Player
Technical Support

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