Associate Director, Client Management

Roles & Responsibilities

JOB SUMMARY

• We are hiring a Client Manager for the International Corporates Team of Corporate and Investment Banking. The International Corporates Team looks at all origination business in Singapore from a CIB perspective.
• The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management.
• The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health.

About our Client Management Team

If you’re motivated by providing outstanding service to clients, then our Client Management team could be the perfect fit for you. We ensure seamless delivery for all our clients across different processes and services. You’ll learn about the whole client lifecycle and be given the opportunity to build on your specific skills and experiences to drive your career in a direction that suits you. At the same time you’ll have the autonomy you need to drive change, ensuring we are continuously innovating to develop the banking that everyone needs to thrive in the future.

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

Key Responsibilities

• Ensure the highest level of client service and risk mitigation through proactive client account management support with client, on-boarding, credit monitoring and flow maintenance.
• Actively engage and collaborate with clients, RMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
• Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client and internal stakeholders including Credit, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded.
• Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant.
• Engagement and coordination with Legal & Compliance, documentation units and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
• Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in operating systems.
• Ensure document deficiencies are minimised, tracked and are rectified in a timely manner.
• Liaise with internal stakeholders if required on CDD related items.
• Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary.
• Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc..
• Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to relevant stakeholders.
• Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations
• Support Loan Drawdown, Cash Management, Trade Offerings & Audit Confirmations
• Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
• Seek transactional approvals as necessary (i.e. trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
• Attend ASTAR and Documentation related meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• Provide support on other projects as assigned ie CIB Client Surveys, other business initiatives
• Support Network Delivery through documentation facilitation

Our Ideal candidate

Skills & Experience

• 5+ years experience in corporate banking or other relevant environment
• Strong understanding of client delivery processes and adherence to standards and controls
• Strong product knowledge including cross-product operational knowledge and/or experience
• Comprehensive understanding of all systems required to effectively manage the client account
• Knowledge of coverage policies core to the responsibilities of this role including CDD, Credit and Bank legal documentation frameworks
• Strong understanding of Credit & AML Risk
• Ability to meet the client’s account maintenance needs and effectively support the GAM/FAM with all process, reporting and documentation management requirements including CDD and Credit support
• Risk & AML certified as stipulated by Bank policy for Client Manager role
• Exceptional collaboration skills and ability to work effectively in a team
• Excellent communication skills – verbal and written with ability to engage effectively with stakeholders at all levels both internal and external
• Strong ability to problem solve
• Demonstrated ability to work under pressure, operate with a sense of urgency and deliver to tight deadlines
• Well organised with strong ability to prioritise effectively
• Client focused mindset with demonstrated success in building strong client relationships and/or engaging and servicing clients effectively

Qualifications:

• Bachelor degree in Banking or Finance preferred.

Role Specific Technical Competencies

• Manage Conduct
• Risk Management and Internal Controls (SIF)
• Business - Strategy and Business Model (SIF)
• Problem Management Process

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Product Knowledge
Document Management
Account Management
Business Stakeholder Management
Corporate Banking
Problem Solving
Risk Management
Business Strategy
Product Management
Problem Management
Portfolio Management
Process Management
Documentations
Communication Skills
Cash Management
Banking
AML
Reporting
Business Process Management
Credit Risk

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