Executive, Facilities Management

2 weeks ago

Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
The Office of Campus Housing (OCH) serves to make NTU, theuniversity with the best-in-class campus for learning, working, andliving. OCH has a mission to provide optimal on-campus livingenvironment for students and faculty to excel in learning,research, teaching and other NTU related work. It is responsiblefor student and faculty housing on campus, the sports andrecreational facilities, and its relatedservices.

We are looking for individual who havea strong passion for delivering exceptional service to residents ofthe University's student and faculty housing, and athletes andusers of sports & recreation facilities oncampus.

The role provides the successfulcandidate with the opportunity to develop, contribute and growoneself holistically across areas of excellence in customerrelationship management and/or facilities & Contractsmanagement within the department.

If you havemore than 2 years of relevant working experience in residentialmanagement/services, customer service/relationship managements, orfacilities/property management, you may the one whom we are lookingfor. Having an experience in student hostels, staff housing orhospitality services would be advantageous for thisrole.

The incumbent is requiredto:
  • Coordinate, schedule and conductdaily inspection of OCH managed spaces / rooms to ensure a safe,secure, and conducive living environment. This includes monitoringfacilities turnover and addressing issuesidentified.
  • Manage and resolve residents'requests/ feedback /complaints received via prevailing avenues;ServiceNow, over the counter, emails, phone calls etc. Thisincludes collaborating with internal and external stakeholders forresolution in our provision of quality customer service toresidents in accordance with OCH's SLA.
  • Preparework requisitions and purchase orders for maintenance andimprovement works and ensure that works are completedwell.
  • Plan and prepare advisories for residentson scheduled maintenance and unscheduled works. Serves as the mainpoint of contact for repairs, maintenance, cleaning, and overseeand manage renovations and projects within OCHfacilities.
  • Adhere to the preventivemaintenance schedules and ensure that corrective actions are takenpromptly.
  • Oversee service delivery and ensurecompliance with contractual obligations byvendors.
  • Formulate specifications andrequirements for procuring necessary goods and services for thehousing operations, which includes assessing quotations/tenders andmaking recommendations for businessawards.
  • Oversee and manage the key systemincluding performing monthly key audits to ensure accurate recordof keys assigned to residents.
  • Maintain andcontribute to the establishment of a repository of best-practicetemplates for effective communication with residents so as toenhance the effectiveness and efficiency of such communications byOCH staff.
  • Conduct regular inventory audits andmanage the disposal of inventory and assets asneeded.
  • Update and maintain detailed records tofulfill administrative and operationalrequirements.


HiringInstitution: NTU

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