Functional Business Analyst
3 days ago
Job Description
Responsibilities:
- Conduct capability assessments and plan operational transformations aligned with strategy.
- Analyze and document "As-Is" and "To-Be" processes, focusing on digital servicing, productivity, and data insights.
- Collaborate with business units to gather and define functional/non-functional requirements.
- Transition requirements to technical teams, supporting system analysis, testing, and user training.
- Address test findings, manage project changes, and ensure accurate documentation.
Requirements:
- Bachelor’s degree in engineering, business, or finance.
- 10+ years of experience in banking or consulting, with expertise in retail banking operations and products (e.g., CASA, Loans, Wealth).
- Strong skills in process design, problem-solving, and quantitative analysis.
- Proficiency in Lean/Agile practices, customer journey mapping, and digital transformation is a plus.
- Effective communicator with experience in change management and project fundamentals.
Domain Knowledge:
- Retail banking operations, contact centers, and service excellence.
- Familiarity with scalable and cost-effective technology and operational solutions.
EA License number: 11C4879
Tell employers what skills you have
Digital Transformation
UAT
Scalability
Change Management
Quantitative Analysis
Wealth
Loans
Retail Banking
Analytical Problem Solving
Customer Journey Mapping
Banking
Consulting
Business Analyst
Service Excellence
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