L3 Support Tech Lead

2 weeks ago

Singapore AVENSYS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.


We are seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance.

Primary Skills/Requirements

  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.

Desired Skills and Qualifications

· At least 5 years of development experience in Java

· Experience in performing production support

· Experience in Spring/Spring Boot framework

· Experience in relational databases such as Oracle and MySQL

· Experience in implementing web services such as SOAP and RESTful web services

· Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap

· Experience in batch processing implementations


WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to neelu@aven-sys.com Your interest will be treated with strict confidentiality.


CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd


Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.


Tell employers what skills you have

Managed Services
Web Services
Scalability
Oracle
SOAP
Supply Chain
MySQL
SDLC
System Design
Application Support
Banking
Angular
Java
Technical Leadership
Databases
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