Beauty Advisor

3 weeks ago

Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

THE ROLE


Reporting to Boutique Manager, we are looking for a Beauty Advisor to offer luxury personalized services to our clients. You will be working in a Studio Spa located at Raffles Hotel.

  • You are the ambassador of Orveda.
  • You elevate Orveda through the retail evolution & client experience elevation.
  • You transmit Orveda’s DNA, uniqueness, and know-how to clients.
  • You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

YOUR MAIN FOCUS


Brand image

  • Always ensure an elevated brand image: signature grooming standard, visual merchandising (POS & animations), services & client experience.
  • Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
  • Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
  • Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS / the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
  • Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.

Retail expertise

  • Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
  • Ensure the achievement and monitoring of the sales objectives both individually and collectively.
  • Willing to go beyond the target and pos growth by cross-selling and upselling actions.
  • Attend & participate actively in all class/virtual trainings across all axis and soft skills.
  • Ensure a proactive communication with store manager regarding POS daily activities.

Client experience

  • Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
  • Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
  • Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.

YOU ARE A COTY FIT

  • Minimum 4 years of successful track record in the luxury retail industry.
  • Past luxury or perfume & cosmetics or travel retail experience is a plus.
  • Innate sense of client experience and taste for challenges and sales.
  • Excellent communication, client engagement, interpersonal and storytelling skills.
  • Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
  • Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.


Join us in making over the world of beauty


Tell employers what skills you have

CRM
Sales
Upselling
Visual Merchandising
Cosmetics
DNA
Uniqueness
Spa
Soft Skills
Selling
Attention to Detail
Kaleidoscope
Storytelling
Proactive Communication
Hospitality

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