Financial Crime

4 weeks ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.




Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.



Shift Options (Choose 1)

Option#1: Weekends/PHs shift

  • Working Hours : 5 working days, 1 rest day and 1 off day per week
  • 42.5 hours per week
  • Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
  • Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

  • Working Hours : 5 working days, 1 rest day and 1 off day per week
  • 42.5 hours per week
  • Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
  • Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Tell employers what skills you have

Customer Service Skills
CRM
Virtual Assistant
Anti Money Laundering
Interpersonal Skills
Know Your Client - KYC
Exceptional Customer Service
Investigation
Customer Service Representatives
Financial Crime Laws and Regulations
Customerfocused
Voice Services
Service Desk
financial crime
Fraud
Banking
Customer Service
Financial Services
Service Delivery
Call Center

  • Head of Financial Crime Compliance

    1 month ago

    Singapore This is an IT support group Full time

    Job Overview The Head of Financial Crime Compliance is responsible for leading the bank’s efforts to identify, mitigate, and manage financial crime risks, including money laundering, fraud, bribery, corruption, tax evasion and sanctions violations. This role will ensure that the bank complies with all relevant legal and regulatory requirements while...

  • Financial Crimes Program Manager

    2 months ago

    Singapore WELLS FARGO BANK Full time

    Wells Fargo Bank is seeking an experienced Financial Crimes Program Manager to join its International Financial Crimes team in APAC. This role offers a unique opportunity to develop and implement effective financial crimes programs that meet regulatory requirements and minimize risk.The ideal candidate will have a strong background in financial crimes,...

  • Head of Financial Crime Compliance

    1 month ago

    Singapore WOORI BANK Full time $7,000 - $9,000

    Job Overview The Head of Financial Crime Compliance is responsible for leading the bank’s efforts to identify, mitigate, and manage financial crime risks, including money laundering, fraud, bribery, corruption, tax evasion and sanctions violations. This role will ensure that the bank complies with all relevant legal and regulatory requirements while...

  • Financial Crime Analyst

    2 months ago

    Singapore Sumitomo Mitsui Banking Corporation Full time

    Join Sumitomo Mitsui Banking Corporation, a leading financial institution, as a highly skilled Financial Crime Analyst in our Changi Office. This role offers a challenging and rewarding experience with excellent growth opportunities.About the RoleThis is a critical back-office position where you will play a key role in ensuring compliance with policies and...

  • Financial Crime Compliance Specialist

    1 month ago

    Singapore Deutsche Bank Full time

    Job SummaryWe are seeking a seasoned Financial Crime Compliance Specialist to join our team at Deutsche Bank. This role will involve leading thematic or trigger Correspondent Banking reviews, conducting holistic analysis of banks, and providing financial crime advisory advice.About the RoleThis is a senior-level position that requires at least 5-7 years of...

  • Financial Crimes Manager

    1 month ago

    Singapore Wells Fargo Full time

    About this role: Wells Fargo is seeking a financial crimes professional to join the International Financial Crimes team in APAC. Learn more about the career areas and lines of business at wellsfargojob.com. In this role, you will: Manage and develop a team of individual contributor roles with low to high complexity and risk Provide end-to-end...

  • Financial Crimes Prevention Specialist

    1 month ago

    Singapore Danos Group Full time

    About the RoleAt Danos Group, we are seeking a highly skilled Financial Crimes Prevention Specialist to join our team. This is an exciting opportunity for a risk management professional to play a critical role in ensuring our organization's compliance with regulations and laws related to financial crimes.Key ResponsibilitiesManage risks associated with money...

  • Senior Financial Crimes Risk Director

    2 weeks ago

    Singapore Citi Full time

    Job DescriptionThe Senior Financial Crimes Risk Director will play a pivotal role in ensuring proactive, effective, and sustainable financial crimes risk management within the Services business at Citi.This first-line role is responsible for supporting the Services businesses in managing and mitigating financial crime risks end-to-end. Focusing on the Asia...

  • Senior Financial Crimes Program Manager

    4 weeks ago

    Singapore Wells Fargo Full time

    Explore a career at Wells Fargo as a Senior Financial Crimes Program Manager. This role is responsible for leading and developing a team of financial crimes professionals to identify, prevent, and investigate suspicious activities. You will be expected to provide end-to-end investigative support to meet regulatory financial crimes and SAR/STR filing...

  • Group Financial Crime Manager

    4 months ago

    Singapore HBG HOLDINGS (SINGAPORE) PTE. LIMITED Full time

    Roles & ResponsibilitiesEMPOWERING PEOPLE TO MAKE A DIFFERENCEAt Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but...

  • Group Financial Crime Manager

    3 weeks ago

    Singapore HBG HOLDINGS (SINGAPORE) PTE. LIMITED Full time

    Roles & ResponsibilitiesEMPOWERING PEOPLE TO MAKE A DIFFERENCEAt Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but...

  • Financial Crime Assurance Expert

    3 weeks ago

    Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a global presence across 19 countries and territories.Job OverviewWe are seeking an experienced Financial Crime Assurance Expert to join our team. This role will be based in Singapore, one of the world's most vibrant and dynamic cities.ResponsibilitiesAssist in developing...

  • Financial Crime Analyst

    7 days ago

    Singapore Sumitomo Mitsui Banking Corporation Full time

    We are seeking a skilled Financial Crime Analyst to join our team at Sumitomo Mitsui Banking Corporation in Changi. This is a back office role that requires a strong attention to detail and ability to identify discrepancies and trends in large sets of data.As a Financial Crime Analyst, you will be responsible for conducting daily reviews of transaction...

  • Financial Crime Assurance Specialist

    1 month ago

    Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.We have been guided by our values - Honorable,...

  • Senior Financial Crimes Specialist

    2 months ago

    Singapore Wells Fargo Full time

    About this role: Wells Fargo is seeking a Senior Financial Crimes Risk Management (FCRM) Specialist to join the Financial Crimes team. This role will report to the Singapore Branch Money Laundering Reporting Officer (MLRO) and, as appropriate, supports the regional FCRM team in ensuring compliance with jurisdictional Anti-Money Laundering (AML)/Counter...

  • Financial Crimes and Risk Management Professional

    3 weeks ago

    Singapore Wells Fargo Full time

    About the RoleWe are seeking an experienced Financial Crimes and Risk Management Professional to join our team in APAC. This is a dynamic opportunity for a skilled professional to lead a team of individual contributors and drive business growth while ensuring regulatory compliance.Key ResponsibilitiesLead and develop a high-performing team with expertise in...

  • Senior Financial Crimes Management Professional

    7 days ago

    Singapore Wells Fargo Full time

    Company Overview:At Wells Fargo, we believe in fostering a diverse and inclusive work environment that values the unique perspectives and experiences of our employees.About this Role:As a Senior Financial Crimes Specialist, you will play a critical role in supporting the independent oversight of the Anti-Money Laundering (AML)/Counter Financing of Terrorism...

  • Senior Financial Crimes Risk Manager

    1 month ago

    Singapore WELLS FARGO BANK Full time

    At Wells Fargo Bank, we are seeking a Senior Financial Crimes Risk Manager to join our team in APAC. This role offers a competitive salary of approximately $120,000 - $180,000 per annum, depending on experience.About this RoleThis position is responsible for managing and developing a team of individual contributor roles with low to high complexity and risk....

  • Strategic Financial Crime Prevention Leader

    1 month ago

    Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed.We are committed to doing what is right, building for the future, working...

  • Senior Financial Crimes Risk Management Specialist

    3 weeks ago

    Singapore Wells Fargo Full time

    About the RoleWells Fargo is seeking a Senior Financial Crimes Risk Management Specialist to join its Financial Crimes team. This role will report to the Singapore Branch Money Laundering Reporting Officer (MLRO) and support regional FCRM teams in ensuring compliance with jurisdictional Anti-Money Laundering (AML)/Counter Financing of Terrorism (CFT)...