Quality Governance Lead

3 weeks ago

Singapore Singtel Group Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Quality Governance Lead is responsible for overseeing and ensuring the consistency, accuracy, and reliability of financial, project, and operational data across the organization. This role involves developing and managing dashboards, early alerts, and quality governance reporting, as well as driving corrective actions based on key project and financial indicators. The lead will work closely with PQE lead, Quality Leads, SBG Quality Council Leads/members, LOB leads, Delivery Lead, Client Service Leads, Client Delivery Leads, project managers, finance teams, and senior leadership to ensure quality control and mitigate risks. This role ensures that the organization maintains a proactive, data-driven approach to quality governance, driving transparency, accountability, and risk mitigation across all projects.

What will you do?

1. Dashboards and Early Alerts:

  1. PowerBI Dashboards: Develop and maintain interactive dashboards using PowerBI to track key project and financial metrics.
  2. Early Alerts: Establish systems for early alerts regarding critical issues such as:
    • Missing or inaccurate forecasts (ETC)
    • Manpower cost trending anomalies
    • Consistent variance between actuals and forecasts (Day 2)
    • Past fiscal year trends vs current forecasts (Day 2)
    • High unbilled revenue
    • Aging receivables and poor collection trends
    • EAC (Estimate at Completion) margin erosion and activate Watchlist
  3. AI Exploration: Explore and implement AI-driven models to predict potentially troubled projects and identify areas for intervention.
  4. Develop and manage the Watchlist for at-risk projects or financials, categorizing them into:
    • Orange (High attention needed)
    • Red (Immediate action required)
    • BRC - Projects need budget revisions
  5. Provide regular updates and insights to PQE lead and Global Service Lead and other stakeholders regarding projects on the Watchlist and recommend corrective actions.

3. Quality Governance Reporting:

  1. Monthly Business Review (MBR): Oversee the preparation of MBR reports, delivering key insights into project status, financial performance, and emerging concerns.
  2. Quarterly Business Reviews (QBR): Lead the preparation of QBR reports, providing insights into project health, financial performance, and areas of concern.
  3. Audit and Risk Committee (ARC): Provide detailed reporting and analysis to the ARC on project and financial performance, including risk mitigation and governance practices.
  4. Board Reporting: Prepare concise, impactful reports for the Board, focusing on critical project and financial health indicators, trends, and risks.

The ideal candidate should possess:

  1. Proven experience in project management, financial governance, or quality assurance roles.
  2. Strong proficiency in PowerBI or similar data visualization tools.
  3. Experience with forecasting, budget management, and variance analysis.
  4. Knowledge of project management methodologies (PMM, Agile) and financial management principles.
  5. Strong problem-solving skills, with the ability to anticipate and mitigate potential project or financial risks.
  6. Excellent communication skills, with experience in presenting complex data to senior leadership.
  7. Familiarity with AI/ML applications in project management and forecasting preferred.
  8. Experience in the technology or consulting industry is a plus.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.

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