Part Time Lobby Ambassador
4 weeks ago
The Lobby Ambassador is responsible for creating a positive first impression for guests upon arrival and departure, ensuring a memorable and efficient experience. This role involves greeting and engaging with guests in the hotel lobby and front desk, directing them to various hotel amenities, and proactively addressing their needs. The Lobby Ambassador will also promote hotel services, resolve guest concerns, and maintain a smooth flow of guests in the lobby area.
Key Responsibilities:
- Welcome guests and escort them to the check-in point, ensuring a smooth arrival experience.
- Proactively greet and assist guests, fulfilling their needs in a timely manner.
- Manage guest queues, directing guests to minimize wait times.
- Promote hotel facilities, services, and amenities to enhance guest experiences.
- Identify sales opportunities, including room upgrades and Food & Beverage promotions.
- Maintain accurate knowledge of hotel events, groups, and services.
- Handle guest feedback via tablet and assist with front desk duties as needed.
- Report any unusual guest or staff behavior.
- Ensure grooming and uniform standards are met at all times.
- Ability to work flexible shifts as required.
Tell employers what skills you have
Excellent Communication Skills
Teamwork
Guest Service
Strong Attention To Detail
Guest Relations
liaising with guests
Guest Satisfaction
Team Player
Customer Service
Able To Work Independently
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Part-time Lobby Ambassador
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