Registrar and Quality Assurance Manager

2 weeks ago

Singapore SISH INSTITUTE PTE. LTD. Full time
Roles & Responsibilities

Reports to Dean / Executive Director and management on student administrative matter.


REGISTRAR

  • Responsible for student administration, support and records
  • Supervises and manages the Registrar’s Office to ensure smooth operation and provide quality service to all stakeholders
  • Oversees student support services to provide caring support and organise student activities to build a vibrant student community
  • Ensures high level of security of the School data and practises confidentiality with regards to all students’ and official records
  • Ensures the campus facilities to be sufficient, clean and in good working order
  • Plans the academic calendar
  • To be the Administrator of the Student Management System
  • In charge of all communication systems that are vital to the dissemination of information to students
  • Supervises the coordination, evaluation and certification of all graduation applications
  • In charge of organising graduation functions
  • Administration and consolidation of student data and compilation of monthly, quarterly and annual reports and returns
  • Oversees the engagement of alumni community
  • Ensures compliance to PE (Acts) and EduTrust requirements
  • Develop the appropriate recommendations for the implementation of related technology application in support of enhanced services offered through the Registrar’s Office
  • Reviews, recommends and implements improvement to achieve operational efficiency and effectiveness and total customer satisfaction
  • Plan duties, training and development of the Registrar Office staff and conducts performance evaluation
  • Ensures the meeting of the annual departmental budget


QUALITY ASSURANCE

  • Assist MD in developing and complying with a quality assurance system that supports, contributes and integrates with the organization’s business, strategic plans and academic standards.
  • Assist MD in developing and maintain the quality assurance frameworks in line with EduTrust and regulatory requirements by the Council for Private Education.
  • Liaise and work with external parties on implementing systems/structures required to conform with various quality certification schemes.
  • Work with internal departments to ensure compliance with the standards required by relevant government agencies and overseas universities/external education partners.
  • Assist in internal and external audits for the various quality certification schemes and academic standards, and ensure closure of relevant corrective action plans.
  • Organise and execute internal audits to ensure adherence to external/internal academic and quality standards and established policies/procedures.
  • Maintain and manage quality-related documentation for the school.
  • Administer different surveys to stakeholders.
  • Administer all feedback from stakeholders.
  • Collate and compile key statistical and qualitative analysis reports for school management.
  • Compile and maintain policies, operation manuals, key performance indicators and organisational results.
  • Ensure timely submission of reports to Academic Board, universities, external education partners and government agencies, and up-to-date maintenance of records.
  • Act as secretary for internal quality assurance meetings.

Tell employers what skills you have

Licensing
Annual Reports
Leadership
Quality Control
Quality Management
Quality Assurance
Consolidation
Critical Thinking
Administration
Test Cases
Auditor
Compliance
Project Management
Attention to Detail
ISO 9001
Audits
Customer Satisfaction
Regulatory Requirements

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