E-Commerce Executive | Jurong East

4 days ago


Jurong East, Singapore Hua Hng Trading Co Pte Ltd Full time

Job Description:

  •  Processing and coordinating daily online orders, deliveries and returns of customer orders for e-commerce platforms (Shopee, Lazada, etc)
  •   All parcels are dispatched within the given deadlines, liaising with platform managers, logistic managers/dispatchers if required.
  • Replying to customer queries in a timely and professional manner
  •  All customer reviews are reflected and reacted upon (e.g.: Late/damaged parcels, bad packaging, preparation for replacements, follow-up)
  •   Participation in sales campaigns (e.g. 6.6  sales, flash sales, etc)
  • Managing monthly sales and promotions of platforms to meet monthly sales target
  • Monitoring and maintaining of accurate inventory count across platforms.
  • Designing of marketing materials (sales banners, product banners, etc)
  •   Maintenance of SKUs under all platforms, including launching of new SKUs and updating current SKUs.

Additional duties of the E-commerce Executive include

  • Preparing financial statements for the Accounting Department
  • Maintaining all supplies within the E-commerce office including office and packaging supplies.
  • Liaising with new platforms to expand market reach.
  • Understanding costs (commissions, products and packaging materials) to factor into product pricing.
  • Optimization of workflow within the E-commerce office. (e.g.: Reorganizing of product/supply placements, sourcing and implementation of new equipment)

Requirements:

  • Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus
  • Strong organizational skills, with the ability to prioritize tasks
  • Excellent time management skills and ability to multi-task
  • Good verbal & written communication skills
  • Excellent customer service attitude and skills
  • Competent in Microsoft Office, Outlook, emails
  • Ability to work independently and be self-driven within a team structure
  • Cross-functional capabilities – the ability to hands-on with all teams
  • Detail and deadline-oriented

 

 

Working Day & Timing:

Working Day & Timing: 5.5 days work week

Monday to Friday: 9am - 6pm

Saturday: 9am – 1pm

 

Working Location: 2 Jurong Gateway Road

**Basic salary + Incentive (Earn additional incentive for exceeding sales target)**


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 August 2024


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