Customer Service Executive

1 month ago

Changi, Singapore ARMOR ASIA IMAGING SUPPLIES PTE LTD Full time

Main Duties :

* To ensure smooth transactions and coordination of order processing

between sales, production, and logistics.

POSITION REPORT TO :

* Customer Service Manager

RESPONSIBILITIES & ACTIVITIES SUMMARY :

* Responsible for the full spectrum of order processing (e.g. Sales

orders, Refill orders, Consignment orders, Samples requests &

Transfer orders, etc)

* Work closely with Sales Managers to ensure all orders are processed

promptly and accurately into the system on the same working day.

* Assist Sales Managers in updating prices, sales conditions,

information, contracts, etc. in the SalesForce System whenever

necessary

* Monitor orders and communicate order status to customers

* Coordinates with the Logistics Team closely to ensure on-time

delivery and provide a complete set of required documents to the

customer promptly.

* Review shipping documents and ensure documents are in full

* Coordinates with the Logistics Team closely to ensure on-time

delivery and provide a complete set of required documents to the

customer promptly.

* Follow up with customers on overdue invoices and payments

* Handles customer requests on technical documents, shipping

documents, etc.

* Works with Commercial and Technical teams to handle customer

coordinating returns, credits, replacements, etc. tender information,

coordinating returns, credits, replacements, etc.

* Provide administrative support and any other duties as assigned by

CS manager

* Follow company procedures and policies

COMMUNICATION PARTIES :

Internal: All staff levels.

External: Armor SA-China-Korea-Japan, Customer, Freight Forwarder.

REQUIREMENTS :

Qualification/Skills :

1. Minimum Diploma or equivalent.

2. Good interpersonal and communication skills.

3. Good organization skills and a team player.

Experience :

1. At least 2-3 years of Customer Service experience.

2. Familiar with computers.

3. Familiar applications Excel, Word, PowerPoint...

4. SAP Knowledge

Personal Quality :

1. Fluent in speaking and writing English.

2. Socialize.

3. Positive attitude.

​Basic Salary: SGD$2.8K

Prefer candidate stay in East

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