Sports & Recreation Operations Executive (Swim Academy)
1 month ago
– Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner
– Develop operation performance and productivity in achieving standards, objectives and cost saving for the organization
– Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience
– Support operational needs by allocating students in respective classes according to their swim levels.
– Resolve customers’ concerns, and provide feedback & solutions through phone calls/emails/WhatsApp
– Identify process gaps within the department and drive improvement
– Any other ad-hoc duties assigned by the company and its subsidiaries
Requirements
– Strong eye for details and meticulous with numbers & data
– Comfortable working in a fast-paced team
– Good timekeeper, well organized and excellent problem-solving skills
– Able to work independently, resourceful and a good team player
– Excellent communication and customer’s centric skills
– Computer literacy with MS office software
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