Customer Service Executive

4 weeks ago

Changi, Singapore SISTIC.COM PTE LTD Remote Work Freelance Full time

In your role:

  • Lead a team of customer service staff for optimum performance for call centre and ticketing operations.
  • Monitor and analyse Call Centre Service Level and performance improvement.
  • Plan roster for call centre to ensure optimal staff strength for operations.
  • Prepare monthly payroll for part timers.
  • Recruitment of staff and ensure sufficient of manpower pool.
  • Handle escalated customer issues eg, complaints, feedback, exchange/refund requests,etc.
  • Oversee and ensure customer cases are recorded, followed up and resolved within service benchmarks.
  • Oversee and allocate resources for outbound calls for cancelled, postponed or relocations of shows.
  • Maintain the Call Centre equipment and inventory.
  • Handle credit card dispute cases.
  • Follow up on IT related issues and ensure issues are fixed.
  • Manage ad-hoc projects.
  • Any ad-hoc duties assigned by Manager and/or HOD.

Requirements:

  • Diploma in Business Administration / Hospitality & Tourism.
  • At least 3 years’ experience in customer service.
  • Interest in the arts and entertainment industry.
  • Proficient in Microsoft Office.
  • Good interpersonal, communication and organizational skills.
  • Team Player.
  • Ability to communicate and interact with peopled at all levels and work independentlywith minimal supervision.
  • This job requires to work off-site from time to time.
  • 1 year contract convertible to permernant.

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