Customer Service Executive

1 month ago

Changi, Singapore Armor Asia Imaging Supplies Pte Ltd Full time
JOB/MISSION SUMMARY :Main Duties :* To ensure smooth transactions and coordination of order processing between sales,       production, and logistics.POSITION REPORT TO : * Customer Service Manager RESPONSIBILITIES & ACTIVITIES SUMMARY :* Responsible for the full spectrum of order processing (e.g. Sales orders, Refill orders,     Consignment orders, Samples requests & Transfer orders, etc)* Work closely with Sales Managers to ensure all orders are processed promptly and   accurately into the system on the same working day* Assist Sales Managers in updating prices, sales conditions, information, contracts and etc. in  SalesForce System whenever necessary* Monitor orders and communicate order status to customers* Coordinates with Logistics Team closely to ensure on-time delivery and provide a complete   set of required documents to the customer promptly.* Review shipping documents and ensure documents are in full compliance* Follow up with customers on overdue invoices and payments* Handles customer requests on technical documents, shipping documents, etc.* Works with Commercial and Technical teams to handle customer complaints by providing    complaint details, order information, coordinating returns, credits, replacement, etc.* Provide administrative support and any other duties as assigned by the CS manager* Follow company procedures and policiesCOMMUNICATION PARTIES :    Internal:  All staff levels.External:  Armor SA-China-Korea-Japan, Customer, Freight Forwarder. REQUIREMENTS :Qualification/Skills :1. Minimum Diploma or equivalent.2. Good interpersonal and communication skills.3. Good organization skills and a team player.Experience :1. At least 2-3 years of Customer Service experience.2. Familiar with computers.3. Familiar applications Excel, Word, PowerPoint...4. SAP KnowledgePersonal Quality :1. Fluent in speaking and writing English.2. Socialize.3. Positive attitudeBasic Salary: SGD$2.8KPrefer candidate stay in EastAble to start work within short notice
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Afternoon, Morning, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Evening, Afternoon, Morning
    • Friday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 May 2024
  • Expected salary: $2,800 per month

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