Infra Executive, Network
1 month ago
Responsibilities:
- Administrative support and internal Helpdesk to managed the assigning of cases to engineers.
- Manage Service tickets and contract verifications.
- Check the accuracy of the incident and assigning to OneCare engineers ensuring meeting of SLA.
- Managing and updating clearances for various projects and timely renewals
- Update CMP and Service Now Records.
- Creation of Service Now tickets for fault calls logged directly to OneCare Team team.
- Assist in vendor call routing incidents for 3rd party vendors (UPS and Cabling)
- Provide daily report of incidents/cases.
- Consolidate and report open/pending cases for all engineer.
- Work directly with NCS C5 Service Desk for any process and clarifications.
- Maintain 3rd party vendor contact list.
- Maintain and manage OneCare staff clearances for various projects.
- Maintain and manage CV and certifications for all OneCare staff for tender requirements.
- Validate contract creation for form for data sanity and accuracy.
- Updating new contracts and inventory while ensuring data accuracy for uploading Contract Management Portal and Service Now.
- Updating of inventory records for any change in inventory due to HW replacement.
- Maintain and update vendors and 3rd party contracts into Service Now.
- Update and manage access of OneCare staff to our internal systems.
- Call 3rd party vendors supporting UPS and cabling works until work is delivered.
- Ensure OneCare escalation process when assigning incidents to engineers.
Requirements:
- Bachelor's degree in IT, Business Administration or equivalent.
- 1-3 years of experience in administration or support role.
- Good understanding of network products and services
- Good communication and interpersonal skills.
- Ability to analyze complex situations and make informed decisions.
- Good organizational and time management skills.
- ITIL certifications are a plus.
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