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Cargo - Senior Reservation Officer

1 month ago

SG Singapore Airlines Full time
Cargo - Senior Reservation Officer Job Description

The successful candidate will be part of the Cargo division. He/She will perform reservations duties, including handling of car queues, clearing Sin Sales inbox and pre-flight activities with the objective of maximizing space utilization and revenue/tonnage

 

Key Responsibilities

 

Customer Experience

  • Ensure shortlisting criteria enables the selection of best candidates to be placed in the right roles at the right time 
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

 

Customer Experience

  • Booking requests from agents and enquiries are promptly attended to
  • Provide alternatives to agents
  • Maximize station’s allocation and identify weak flights for load promotion
  • Ensure agents have adequately equipped with ULDs for buildup
  • Attend agent enquiry and changes in flights are communicated to customers

 

Operational Excellence

  • Ensure compliance to regulatory requirements
  • Minimize mishandling 

 

Requirements

  • Diploma holder
  • Experience in Cargo operations in airline preferred 
  • Experience in fronting customer
  • Knowledge on iCargo and Cosys+ system 
  • DG knowledge and heavy cargo handling knowledge preferred 
  • Meticulous and customer service oriented 
1076

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