Operation Intern

Found in: beBee S SG - 3 weeks ago


Singapore EPOS Pte Ltd Full time

Position: Operation Intern

Department: Operation Department

Company: EPOS Pte Ltd

Location: Redhill

Candidate Citizenship Status: Singaporean / Singapore Permanent Resident

Working Hours: Monday ~ Friday (9am to 6pm)

Responsibilities

– Maintain high customer satisfaction by promptly addressing inquiries and concerns.

– Provide accurate and timely information to effectively handle customer queries.

– Aim for first-contact resolution, demonstrating efficiency and a customer-focused service approach.

– Collaborate closely with customers on upcoming installations for seamless data management.

– Proactively follow up with customers to ensure timely data upload.

– Portray a positive and helpful attitude when interacting with customers, both internal and external.

– Actively contribute ideas to enhance the overall customer experience and operational processes.

– Assist in preparing hardware, conducting on-site installations, and troubleshooting hardware issues.

Requirements

– Excellent communication skills to effectively engage with customers and team members.

– Positive attitude towards learning, with a willingness to acquire new skills.

– Ability to learn and acquire product knowledge with a positive and hardworking approach.

– Shows initiative and is proactive in addressing customer needs.

– Confident, civil, and tactful communication with customers.

– Proficient in English and Chinese (spoken and written) for communication with Chinese-speaking merchants.

– Good organizational skills, attention to detail, honoring deadlines, keeping promises, and maintaining service standards.

– Proficient in Google Sheets, Email, and Messaging apps.

Benefits:

– Full training and guidance for candidates on product management

– Acquire both technical and soft skills that will ensure long-term career stability and personal growth

– Opportunity to convert to full time employment

– Dynamic and friendly environment – Not for the dull and boring


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