IKEA Jurong

In your role as Sales & Service Associate, you will ensure end to end shopping experience and apply home furnishing knowledge to provide relevant solutions to customers.

Your assignment:

• To know and understand the customers’ shopping behavior, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximize growth;
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability ;
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place;
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset;
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process
• To contribute to the highest goods availability for customers by the correct and on-time execution of the store goods flow tasks (Goods Replenishment).
• To ensure inventory routine being done, work according to inventory and administrative guidelines to maintain the data integrity of the inventory in order to maximize product availability for customers. (Stock receiving, Stock count, discrepancy investigation)

Your profile:

• You are able to work on retail peak hours, weekends and Public holidays. 
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.