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Senior Supervisor

3 months ago

Singapore OUE Restaurants Pte Ltd Full time

Job Description

  • Arrive on duty punctually in a clean and neat appearance.
  • Behave in a disciplined, sober, and orderly manner and lead fellow colleagues to provide efficient work within the company. 
  • Interact and engage with guests and assist guests with their requests.
  • Handle promptly and professionally any guest complaints and report accordingly, with a key focus on service recovery and ensuring customer satisfaction. 
  • Foster a positive work environment that promotes teamwork, collaboration and maintain open communications across all levels. 
  • Understand the dining lounge and club’s concept and be able to execute consistently the high standard of service of food and beverage and entertainment. 
  • Guide and enforce the team in ensuring all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
  • Observe and comply with all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash. 
  • Ensure the dining lounge and club meets all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures. 
  • Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual. 
  • Work closely and support assistant managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth execution of the operations. 
  • Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in. 
  • Assist and support the assistant manager roles and functions, including but not limited to the running of shifts and sections when required.
  • Carry out any other tasks as reasonably requested by the Management team, where required. 

 

Qualification

 

Requirements

  • Previous experience in a fine dining, club or dining lounge environment is preferred.
  • Ability to communicate effectively verbally and in writing. 
  • Comfortable with rotating shifts and night shifts.
  • Extensive food, beverage, and restaurant operations knowledge. 
  • Knowledge of relevant computer applications and systems relevant to the role.
  • Possess strong organizational and team management skills with a strong and professional approach to customer service.

 

Other Information

 

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits