Cargo - Executive/Senior Executive Customer Success (Parxl)
1 month ago
The successful candidate will be part of Cargo Division, Digital & E-Commerce Logistics department (E-commerce Logistics) - Parxl. Parxl is looking for an energetic and customer-oriented member to join the team. You will be at the forefront of Parxl’s customer operations, making sure we meet our targets and service levels to deliver a seamless end-to-end customer experience.
Key Responsibilities
- Develop and implement customer policies, standards, and procedure
- Develop customer satisfaction goals, communicating and coordinating with the team
- Manage customer enquiries by ensuring timely response to customers
- Manage customer complaints and improve customer satisfaction
- Work with cross-functional team to delivery timely resolution of customer enquiries and complaints
- Provide guidance and training to customer success associate
- Develop service report and analyse service statistics and present on findings
- Provide product and service information and resolving product and service problems
- Contributes to team effort by accomplishing related results as needed
- Review latest industry trends and methods and propose process improvements
- Develop and implement customer loyalty program
Requirements
- Bachelor’s degree in any field
- Experience in customer service and account management (preferred)
- Pleasant and polite personality
- Excellent communication skills (written and verbal)
- Positive energy and attitude
- Team player and able to work effectively in a team
- Needs to be able to multi-task and work in a fast-pace environment
- Comfortable working with people
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
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