Cargo - Executive/Senior Executive Customer Success (Parxl)

1 month ago


SG Singapore Airlines Full time
Cargo - Executive/Senior Executive Customer Success (Parxl) Job Description

The successful candidate will be part of Cargo Division, Digital & E-Commerce Logistics department (E-commerce Logistics) - Parxl. Parxl is looking for an energetic and customer-oriented member to join the team. You will be at the forefront of Parxl’s customer operations, making sure we meet our targets and service levels to deliver a seamless end-to-end customer experience.

 

Key Responsibilities

  • Develop and implement customer policies, standards, and procedure
  • Develop customer satisfaction goals, communicating and coordinating with the team
  • Manage customer enquiries by ensuring timely response to customers
  • Manage customer complaints and improve customer satisfaction
  • Work with cross-functional team to delivery timely resolution of customer enquiries and complaints
  • Provide guidance and training to customer success associate
  • Develop service report and analyse service statistics and present on findings
  • Provide product and service information and resolving product and service problems
  • Contributes to team effort by accomplishing related results as needed
  • Review latest industry trends and methods and propose process improvements
  • Develop and implement customer loyalty program

 

Requirements

  • Bachelor’s degree in any field
  • Experience in customer service and account management (preferred)
  • Pleasant and polite personality
  • Excellent communication skills (written and verbal)
  • Positive energy and attitude
  • Team player and able to work effectively in a team
  • Needs to be able to multi-task and work in a fast-pace environment
  • Comfortable working with people

 

 We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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