Current jobs related to Customer Relation Officer - Bishan - Recruit Now Singapore Pte Ltd

  • Construction Driver

    2 months ago

    Bishan, Singapore CCECC Singapore Pte Ltd Full time

    Construction Project Driver 5.5 days, East area (Bishan, Sengkang) Responsible to ensure safely transport either passengers, materials or equipment at the job site Must follow traffic laws and correctly route, ensuring that there is enough fuel in the tank at all times for the destination. Safely and deliver staff, customers & materials on time. Proper...

Customer Relation Officer

2 months ago

Bishan, Singapore Recruit Now Singapore Pte Ltd Full time

Customer Service Officer/Up to $2,700 + Allowance +VB +AWS

Benefits:

  • Basic Salary up to $2,700 with yearly increment based on performance.

  • $120 transport allowance + $150 CRM allowance + $66 Flexible Benefit Allowance

    • eMedical card
    • Variable Bonus
    • AWS

  • Shift work (8.00am – 5.30pm / 8.30am – 6.00pm) 

Job Description:

This is a full time role for a Customer Relation Officer located in Tanjong Pagar. Our client processes fare transactions and provides transit ticketing services such as top-ups and you will handle customer inquiries, primarily through the hotline, but also via email and other channels. The main tasks include understanding customer needs and providing accurate and satisfactory answers to their queries.

Types of calls handled involve concession-related matters, such as lost card procedures, claims for over-deductions, and SimplyGo issues. The role also requires making outbound calls to customers requesting callbacks and ensuring that all interactions are properly recorded in the call center system. Meeting or exceeding individual and team key performance indicators (KPIs) is essential.

The position also emphasizes maintaining a positive and helpful attitude when interacting with customers. Flexibility to work weekends and overtime when needed, as well as completing ad hoc tasks assigned by team leaders or supervisors, is expected.

Qualifications:

  • Have previous experience in call centre is highly preferred or customer service experience


Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,500 - $2,700 per month