Serviced Apartment Client Relations Executive

4 months ago


Singapore SINGAPORE POST Full time

Are you ready to create inspiring experiences, creating places for good with us?

We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we\'re looking for. If you are seeking a promising career in Frasers Hospitality and have a demonstrable people-focused philosophy, then we are very interested in talking to you about a potential role in our business.

ABOUT FRASERS PROPERTY

We are a multinational developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (\xe2\x80\x9cSGX-ST\xe2\x80\x9d) and headquartered in Singapore, Frasers Property\'s multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia,Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia, Europe, the Middle East, and Africa.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain and commits to net-zero carbon by 2050.

ABOUT THE ROLE

We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you\'ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

WHAT YOU\'LL BE DOING
Handle guest check-in including the processing of their reservations and rooming at the unit level. Handle all guest requests during their stay. Handle all front desk cashiering duties. Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required. Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes. Support sales and marketing by providing relevant information including customer feedback and sales leads. Manage the daily gymnasium, sauna, and Residents\' Lounge operations. Manage individual portfolio assigned to maximize guest satisfaction. Contribute to \'Fraser experience\'. Contribute to increase customer satisfaction level and the ratio of compliments against complaints. Contribute to receive guest feedback forms to meet 20% of all departures. Perform other ad-hoc duties as assigned. WHAT YOU WILL NEED Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field. Minimum 2 to 3 years of relevant experience in front office. You have minimum 2 years working experience. Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage WHAT WE ARE LOOKING FOR A Talent who can work with peers and team members in a harmonic way and shows respect for views and contributions of other team members. A talent who can work independently with minimum supervision on assigned tasks. A talent who has an eye for detail and service oriented. #Frasers PROVIDES our #TALENT A trusting, respectful, and fun culture The best tools and training to get the job done the right way A solid pay and benefits package A team you can be proud of - we\'ve been awarded Opportunities for professional grow If you thrive in a fast-paced environment where you can make a difference in people\'s lives, apply today to join us.

WHY YOU WILL LOVE WORKING AT FRASERS

Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our business.
Collaborative - We partner, challenge, and support each other. Progressive - We are proactive, energetic, purposeful and embrace changes. Respectful - We listen, seek to understand, believe, appreciate, and value each other\'s commitment. Real - We celebrate diversity, do what is right, take ownership and accept accountability. Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Additional Information

Career Level

Entry Level

Qualification

Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Bestowed with International awards and accolades, Frasers Hospitality Pte Ltd is a globally renowned serviced residence owner and management company with Gold-Standard properties across Europe, North and Southeast Asia, the Middle East and Australia. Under the Fraser Suites, Fraser Place, Fraser Residence and the latest Capri by Fraser banners, we meet the unique needs of executive travellers by providing the Frasers Difference.

Frasers Hospitality is a value-based organisation that hinges its success on its people. Our employees make the difference for our residents through their warm, caring and reliable service. It is this intimate and family oriented culture that sets us apart from our competitors, an indispensable value that keeps both our residents and staff glued to Frasers Hospitality worldwide.

Frasers Hospitality Pte Ltd is a member of Frasers Property Group.

Additional Company Information

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)

Singapore Post


  • Front Office Executive

    4 months ago


    Singapore SINGAPORE POST Full time

    Are you ready to create inspiring experiences, creating places for good with us? We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we\'re looking for. If you are seeking a promising career in Frasers Hospitality and have a demonstrable people-focused philosophy, then we are very...

  • Interior Designer

    2 weeks ago


    Singapore APARTMENT PRIVATE LTD. Full time

    Job Title: Interior DesignerAPARTMENT PRIVATE LTD. is seeking a skilled Interior Designer to join our team. As an Interior Designer, you will be responsible for creating functional, safe, and aesthetically pleasing spaces by assessing space requirements, determining optimal furniture placement, and selecting decorative items, all while adhering to relevant...

  • Interior Designer

    2 weeks ago


    Singapore APARTMENT PRIVATE LTD. Full time

    Job Summary:The Interior Designer will create functional, safe, and aesthetically pleasing spaces by assessing space requirements, determining optimal furniture placement, and selecting decorative items, all while adhering to relevant blueprint, building code, and inspection requirements.Duties/Responsibilities:Collaborates with clients to determine initial...

  • Interior Designer

    3 weeks ago


    Singapore APARTMENT PRIVATE LTD. Full time

    Job Summary:The Interior Designer will create functional, safe, and aesthetically pleasing spaces by assessing space requirements, determining optimal furniture placement, and selecting decorative items, all while adhering to relevant blueprint, building code, and inspection requirements.Key Responsibilities:Collaborate with clients to determine initial...


  • Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    PAN PACIFIC SERVICED SUITES BEACH ROADGuest Room AmbassadorThe Guest Room Ambassador plays a vital role in ensuring the cleanliness and presentation of our service apartments, providing a positive impression of our hotel.Key Responsibilities:Clean and maintain assigned service apartments, adhering to hotel procedures and standards.Responsible for cleaning...

  • Guest Room Ambassador

    3 weeks ago


    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Roles & ResponsibilitiesThe Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.Primary Responsibilities Responsible for cleaning an allocated number of apartments set by the Guest Room Team...


  • Singapore FRASERS HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesABOUT FRASERS PROPERTY LIMITEDFrasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange...


  • Singapore THANKSGIVING SERVICED RESIDENCE PTE. LTD. Full time

    Roles & ResponsibilitiesHotel Guest Relationship/ Front Desk ExecutiveWe are a serviced apartment located in the heart of Singapore. Our employees enjoy working for us because we offer:- Work-life balanced shift schedule- Supportive work environment- Training and performance assessment for internal promotion- Career opportunity to advance in Hospitality...


  • Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Job Title: Guest Room AmbassadorAbout the Role:The Guest Room Ambassador is a vital member of our housekeeping team at PAN PACIFIC SERVICED SUITES BEACH ROAD. This role is responsible for ensuring the cleanliness and presentation of assigned service apartments, maintaining a positive overall impression of the hotel, and adhering to our procedures and...


  • Singapore MELIORIS RECRUITMENT SERVICES PTE. LTD. Full time

    Job Title: Client Service ExecutiveMelioris Recruitment Services PTE. LTD. is seeking a highly skilled Client Service Executive to join our team. As a Client Service Executive, you will be responsible for coordinating sales efforts to support business growth and achieving sales targets.Key Responsibilities:Identify and qualify potential prospects, analyze...


  • Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Roles & ResponsibilitiesPosition summary statement:Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as...


  • Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Job Title: Guest Service Team LeaderJob Summary:We are seeking a highly skilled and experienced Guest Service Team Leader to join our team at PARKROYAL SERVICED RESIDENCES PTE. LTD. The successful candidate will be responsible for leading the front office team and ensuring exceptional guest service standards are met.Key Responsibilities:Lead and manage the...


  • Singapore HONSEN PTE. LTD. Full time

    Job Title: Client Relations ExecutiveWe are seeking a highly skilled Client Relations Executive to join our team at HONSEN PTE. LTD. The ideal candidate will have excellent communication skills, be result-oriented, and have the ability to work in a fast-paced environment.Key Responsibilities:Handle full spectrum order fulfillment, ensuring timely and...


  • Singapore Page Executive Full time

    Excellent career opportunities in a reputable asset management platformProfessional environment with competitive package and great growth potential About Our Client Our client is a China-based Global Asset Management firm located in Singapore, specializing in providing high-quality asset management and investment strategy services to global investors. With...


  • Singapore EA RECRUITMENT PTE. LTD. Full time

    Job Title: Client Service ExecutiveWe are seeking a highly motivated and experienced Client Service Executive to join our team at EA Recruitment Pte Ltd. As a Client Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the engineering sales industry.Key Responsibilities:Grow business and achieve...


  • Singapore EA RECRUITMENT PTE. LTD. Full time

    Job Title: Client Service ExecutiveWe are seeking a highly motivated and experienced Client Service Executive to join our team at EA Recruitment Pte Ltd. As a Client Service Executive, you will be responsible for providing exceptional customer service and support to our clients, while also driving business growth and sales.Key Responsibilities:Provide...


  • Singapore SILICONPLUS COMMUNICATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Client Services Executive, you will be responsible for managing day-to-day client relationships, ensuring client satisfaction, and ensuring that clients' business objectives and needs are met. You will be the key point of contact between the client and the agency, and will work with cross-functional teams to manage the successful...


  • Singapore SINGAPORE FIRST AID TRAINING CENTRE PTE. LTD. Full time

    About the RoleWe are seeking a highly motivated and experienced Client Management Executive to join our team at Singapore First Aid Training Centre Pte. Ltd. as a Client Service Executive.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with corporate and individual clients to ensure high levels of customer...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job Title: Client Service ExecutiveWe are seeking a highly motivated and experienced Client Service Executive to join our team at The Supreme HR Advisory Pte Ltd. As a key member of our sales team, you will be responsible for driving business growth and achieving sales targets by building strong relationships with clients and providing exceptional customer...


  • Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Job Title: Reservations ExecutiveWe are seeking a highly skilled and organized Reservations Executive to join our team at PAN PACIFIC SERVICED SUITES BEACH ROAD. As a key member of our front office team, you will be responsible for providing exceptional support to our guests and ensuring seamless reservation experiences.Key Responsibilities:Manage and...