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Infra Engr, Infra Hybrid IT

4 months ago

Singapore Singtel Group Full time

PRIMARY PURPOSE:

  • Mainly For Windows Support.
  • Provide Data Centre (DC) operations such as DC environment support and DC facility management services.
  • Provide first level support for incident resolution.
  • Escalate incident and assign service request as appropriate.
  • Provide progressive update of incident status to the requestor.
  • Monitor and track the status of outstanding incidents against service levels.

 

RESPONSIBILITIES:

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. 
  • Manage systems changes through established change request process & provide status reports to the relevant parties. 
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. 
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng. 
  • Manage budget, resources and schedule for system implementation /operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams

 

REQUIREMENTS:

  • Educational Qualification: Diploma / Degree or equivilent certification
  • 1 - 3 years of experience in Windows server 2019