Svc Delivery Executive, Svc(IMS) Ldrship

2 weeks ago

Singapore Singtel Group Full time

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

 

We’re searching for a Service Delivery Executive to be part of our diverse team of talent here at NCS

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you

What we seek to accomplish together:

 

The Service Delivery Executive is responsible for assisting the service delivery manager in managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

 

The activities include:

  • To assist to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
  • To assist the Senior Managers to train and guide junior team members.
  • Asset management.

 

Project Delivery

  • Assist in the team’s focal point for all support related queries and issues
  • Assist in Reviewing transition plans, enhancement milestones and deliverables in consultation with support teams and customer
  • Review with support team to ensure that all support tasks and deliverables meet quality and service levels
  • Assist to ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and  Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
  • Notify/escalate any ‘out of scope’ variations to services to Service Delivery Manager
  • Notify/escalate critical issues or variations to service levels to Service Delivery Manager
  • Assist to review and approve service request/enhancement effort, schedules and risk plans
  • Assist to review and raise resource requirement
  • Assist to provide resource forecasting and planning
  • Assist to Review, monitor and report project health status
  • Responsible for timely and accurate submission of Asset Management list to client.

 

Customer/Vendor Management

  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
  • Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

 

Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity

 

Team Management

  • Plan, track and monitor the tasks assigned to the team members
  • Participate in leadership activities and providing performance feedback and developmental coaching

 

A little about you:

  • Lead and mentor a team of Engineers
  • Responsible for resource forecasting and planning to ensure service delivery is not impacted
  • Review and raise resource requirement to senior managers
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Collaborate with internal stakeholders to establish relationship across all departments

 

What you might also need to have:

  • 2-3 years as a Service Delivery Executive /Manager/Customer Success Manager
  • Good customer management experience
  • Excellent written, oral and presentation skills
  • Certification in IT Service Management and/or ITIL (v3 or above

 

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports. 

 

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.

 

 

 

 

  • Svc Delivery Director, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.   NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and...

  • Svc Delivery Director, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.   NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and...

  • Svc Delivery Director, Svc(IMS) Ldrship

    3 weeks ago

    Singapore SingTel Full time

    Job Description :Are you looking for value adding and impactful workDo you want to make a difference with your expertiseWith us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.We believe in...

  • Programme Executive/Social Work Associate

    3 weeks ago

    Singapore Woodlands Social Centre Full time

    General summary:We are currently seeking a dedicated Program Executive/Social Work Associate to join our team. In this role, you will be responsible for Satellite Visit Centre (SVC) program planning, implementation, and administrative support. Your duties will include ensuring the seamless execution of tele-conferencing sessions in accordance with guidelines...

  • Svc Delivery Executive, Svc(IMS) Ldrship

    2 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Executive, Svc(IMS) Ldrship

    3 weeks ago

    Singapore SingTel Full time

    Job Description :NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

  • Programme Executive/Social Work Associate

    4 weeks ago

    Singapore Woodlands Social Centre Full time

    Roles & ResponsibilitiesGeneral summary:We are currently seeking a dedicated Program Executive/Social Work Associate to join our team. In this role, you will be responsible for Satellite Visit Centre (SVC) program planning, implementation, and administrative support. Your duties will include ensuring the seamless execution of tele-conferencing sessions in...

  • Logistics Manager

    3 weeks ago

    Singapore Lucky Svc Pte. Ltd. Full time

    This position reports to the Director. The logistics manager coordinates the movement, storage, and ditrubution of goods, optimizing processes to ensure efficient delivery while minimizing costs. Lucky Svc Pte Ltd focus on cultivating a workplace culture that prioritizes employee empowerment, high performance, quality, continous improvement, and the on-going...

  • Logistics Manager

    10 hours ago

    Singapore LUCKY SVC PTE. LTD. Full time

    Roles & ResponsibilitiesThis position reports to the Director. The logistics manager coordinates the movement, storage, and ditrubution of goods, optimizing processes to ensure efficient delivery while minimizing costs. Lucky Svc Pte Ltd focus on cultivating a workplace culture that prioritizes employee empowerment, high performance, quality,...

  • Lead Svc Delivery Mgr, Svc Ldrship

    2 weeks ago

    Singapore Singtel Group Full time

    We have a great opportunity for a talented and self-motivated (Lead) Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you The Lead Service Delivery Manager manages the government projects...

  • Senior Svc Delivery Mgr, Svc Leadership

    4 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc Leadership

    3 weeks ago

    Singapore SingTel Full time

    Job Description :NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...

  • Machine Operation Checker

    5 days ago

    Singapore L.e.m. Technical Svc Full time

    1. Conduct simple monthly check on machine operation.2. Carry out periodic machine maintenance.3. Assist senior tech on trouble shooting of machine where applicable.4. Must have simple knowledge of english and be able to handle maintenance tablet.5. Workplace location generally in Western side.6. 9am 5pm @ 5 days / week.7. Part-time / School leaving Student...

  • Senior Associate/Assistant Manager, RTPO, IME

    5 days ago

    Singapore A*star Research Entities Full time

    The Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A.STAR). Positioned to bridge the R&D between academia and industry, IME's mission is to create innovative technologies and add value to Singapore's semiconductor industry by enabling enterprises to be technologically competitive through R&D...

  • Senior Associate/Assistant Manager, RTPO, IME

    3 weeks ago

    Singapore Agency for Science, Technology and Research (A*STAR) Full time

    The Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A.STAR). Positioned to bridge the R&D between academia and industry, IME's mission is to create innovative technologies and add value to Singapore's semiconductor industry by enabling enterprises to be technologically competitive through R&D...

  • Customer Service Officer

    3 weeks ago

    Singapore THE CARE SVC PTE. LTD. Full time

    THE CARE LAUNDRY SERVICESWe are a laundry and dry cleaning service in Singapore. If you love fresh clean laundry, and would like to help others ease their laundry woes, we are happy to have you join us Come make history with us at our new business venture with The Care Laundry Services Check us out at Our Outlets: Tampines Mall, Kallang MRT, Telok Blangah...

  • Customer Service Officer

    4 weeks ago

    Singapore THE CARE SVC PTE. LTD. Full time

    THE CARE LAUNDRY SERVICESWe are a laundry and dry cleaning service in Singapore. If you love fresh clean laundry, and would like to help others ease their laundry woes, we are happy to have you join us Come make history with us at our new business venture with The Care Laundry Services Check us out at Our Outlets: Tampines Mall, Kallang MRT, Telok Blangah...

  • Senior Associate/Assistant Manager, RTPO, IME

    6 days ago

    Singapore A*STAR RESEARCH ENTITIES Full time

    Roles & ResponsibilitiesThe Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A*STAR). Positioned to bridge the R&D between academia and industry, IME"s mission is to create innovative technologies and add value to Singapore"s semiconductor industry by enabling enterprises to be...

  • HR & Admin Executive

    3 weeks ago

    Singapore App Engineering Pte Ltd Full time

    All HR & Admin personnels have a shared responsibility to support the business in overall management of HR services, Project Administration & General Administration.HR Policies, Technology & Analytics. Taskhub- Synergix (Blue Collar). Infotech (White Collar). All medical networks (PCP, Raffles, Healthway Medical, MHC etc)HR & Admin -Focused Areas. MOM Work...

  • Senior Manager

    3 weeks ago

    Singapore A*star Research Entities Full time

    The Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A.STAR). Positioned to bridge the R&D between academia and industry, IME's mission is to create innovative microelectronics technologies. We want to add value to Singapore's semiconductor industry by enabling enterprises to be technologically...