Customer Service Officer

1 month ago


Kampong Ubi, Singapore STAFFKING PTE. LTD. Full time

Descriptions:

  • Monitor the service quality to ensure customer / experience / service quality meet the standard.
  • Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
  • Review and enhance processes and procedures to ensure efficiency of the operation.
  • Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
  • Make outgoing calls to customers.
  • Resolve complicated / escalated issues.
  • Handling time for Customer care Centre KPI = < 20 minutes.
  • Ability to work under pressure and manage customers' expectations.

Requirements

  • Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
  • Fast and accurate computer skills, self driven, resourceful, customer-orientated and strong customer focus.

To Apply, kindly click on the "APPLY NOW" button.
We regret to inform that only shortlisted candidates will be contacted.

Staffking Pte Ltd (20C0358) | Jonathan Tan (R1440473)



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