Customer Service Officer
1 month ago
Descriptions:
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre KPI = < 20 minutes.
- Ability to work under pressure and manage customers' expectations.
Requirements
- Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
- Fast and accurate computer skills, self driven, resourceful, customer-orientated and strong customer focus.
To Apply, kindly click on the "APPLY NOW" button.
We regret to inform that only shortlisted candidates will be contacted.
Staffking Pte Ltd (20C0358) | Jonathan Tan (R1440473)
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